Summary Statement:

The primary objective of the National Operations Manager position is to be a direct representative, responsible for making and implementing sound decisions on behalf of the business in all areas of the planning, directing and coordination of the Business assigned to. The position will also ensure achievement of new business objectives, sales targets through personal performance and drive the performance of the Sales team.

The National Operations Manager has a direct reporting responsibility to the General Manager. The National Operations Manager is responsible for:

•  Overseeing the sales, operational, financial, governance and ensure strategic objectives and business profitability achieved in all departments.
• Asset management and maintenance thereof
• All personnel and related functions
• Overall administration of the division
• Effective leadership to ensure the staff functions as an effective and committed team in line with Groups vision, mission, goals and values.
• Leadership in maintaining a productive, cost-effective, safe and legal workplace

Key Performance Areas:

To perform this job successfully, the appointed individual must be able to perform each essential duty / key performance areas satisfactorily. This list of key performance areas a summary of critical outcomes and is not exhaustive and may be changed / supplemented to accommodate business needs from time to time:

·        Business reporting in relations:

• Ensure clear and timely reports and proposals are prepared and presented for  General Managers consideration as and when required.
• Follow up on Business concerns and research issues in a timely and effective fashion.

·        Sales:

• Responsible for all field sales activities in the different regions and market divisions
• Undertake necessary field trips, contact customers, distribution, and end-users: attend conventions and exhibitions as required to promote the sale of products in the areas.

·        Financial:

• Enforce financial internal controls as expected and define by group standard and reequipments.
• Provide timely and accurate financial reports monthly.

Overall responsibility to ensure the quality of division financial activities is in line with company objectives. Essential Branch and department functions to be monitored by the operations manager:

• New and Used Sales: ensure order take targets, invoicing targets and GP targets are met, stock turn is controlled, acceptable levels of area coverage in region are met.
• Rental: ensure that financing is done within the parameters as set out by National office.
• Parts: Support Parts department’s to avoid obsolescence.
• Service and Maintenance: ensure work in progress and service scheduling is managed in line with company policy, profitability of maintenance contracts is managed and in line with company policy, warranty claims processing is in line with set regulations and submitted for processing timeously.
• Debtors: assist with collection to ensure we do not take provision and keep average debtors’ days below 40 days.
• Creditors: support creditors, to ensure no suppliers account move into 60 days and we use BBBEE compliant suppliers.

·        Customer Service:

• Overall responsibility to ensure quality of customer interaction and service (support and guide the division in attracting and securing new business, developing partnerships with and tailor-made solutions for clients)

·        Operations:

• Responsible to ensure efficient and effective organisation of the branch’s operations to maximise profitability in a sustainable manner.
• Responsible to ensure adequate strategic planning (short and long term) and action plans are developed

.          Human Resources:

• Overall responsibility to ensure staff in all departments are managed in line with company personnel policies and procedures.

·     Overall responsibility to grow the branch in line with company requirements.

·     Overall responsibility to develop and implement operational innovation.