General information
Join our CFAO MOBILITY Division !
MEETING THE MOBILITY NEEDS OF BUSINESS & INDIVIDUALS
Mobility is one of the keys to development on the Continent.
We must constantly fi nd the most efficient mobility solutions for the greatest number of people.
Wherever we operate, we need to move from selling vehicles to providing mobility solutions for everyone.
Our Offer includes the complete automotive offering , including, two-wheelers, marine engines,coaches, lorries, handling equipment, tyres and spare parts.
Our production and assembly sites in Africa are a shining example of our commitment to actively support industrialisation in the region and creating an affordable offer.
We looking for a PART SALESPERSON M/F based : South Africa
Job description:
MINIMUM REQUIREMENTS:
- Grade 12/ Equivalent.
- Computer literate. Excel proficiency beneficial.
- 2 years’ experience in sales and customer relations.
- At least 2-year experience in Parts Sales.
- Understanding of the financial appreciation of parts beneficial.
- Technical understanding of heavy commercial vehicles beneficial.
- Good verbal and written communication skills in Afrikaans and English.
- Clean criminal record.
- Valid unendorsed driver’s license.
- Neat and professional appearance always.
- Ability to work independently without supervision, whilst maintaining a high-performance work ethic.
- Ability to be motivated and productive under pressure.
- OEM experience will be beneficial.
Profil request:
DUTIES AND RESPONSIBILITIES:
- Present and always promote the company image and products.
- Maintain and sustain high levels of counter image and housekeeping.
- Greet all customers promptly and professionally; and always provide excellent customer service.
- Effectively communicate to retail and trade customers face-to-face, via email and telephonically to optimize sales.
- Accurately identify the customers’ requirements with regards to their requests for parts.
- Utilize the company inhouse system to identify relevant information e.g. part number, vehicle, chassis number, engine number and year of production.
- Enter all necessary information in the inventory list and control system records.
- Advise customer of procedure for interpretation, selection payment and collection of parts.
- Follow the sales process through to installation and/or delivery to customer.
- Achieve gross profit according to Dealer budgeted targets and franchise standards.
- Provide excellent customer service within deadline and ensure customer satisfaction and effective CRM.
- Assist with the implementation of parts promotions.
- Record and enter special orders.
- Ensure effective management of cash outstanding.
- Place material in warranty parts bin area, as required.
- Return any defective parts to the warehouse.
- Effectively track all lost sales.
- Return all unsold merchandise to stock.
- Assist with all stock takes.
- Notify Warehouse Supervisor of all discrepancies between inventory records and shelf quantities.
- Ensure effective management of WIP reports.
- Develop and maintain a new customer business prospecting database.
- Maintain a professional customer follow-up system via planned telephone contact/ customer visits.
- Perform related or other ad hoc tasks, at the discretion of management.
- Ad hoc duties as and when required.
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