JOB PURPOSE
This position is responsible for the provision of support to the BYD team on day-to-day business operations, to ensure timely processing of customer orders. The position is also responsible for accurate processing of orders and invoices, vehicle logistics, logging and filing of documentation and contracts as well as updating sales and customer records and developing monthly sales reports. The position is also responsible for ensuring the lease transactions are followed up with the leasing team.
MAIN RESPONSIBILITIES OF THE JOB
Operational Responsibilities
a) Attend to all enquiries on tender promptly and accurately for enhanced customer satisfaction;
b) Support in active follow up on new leads and referrals resulting from showroom, field activity and promotions to ensure timely attainment of sales targets;
c) Prepare timely quotations and accurate sales reports to enhance efficiency and effectiveness in the sales process;
d) Regularly update customers on sales order progress, respond and resolve customer queries in a timely manner to ensure customer satisfaction and retention;
e) Follow up with customers on warranty booklets to ensure full compliance with CMK guidelines on warranty management;
f) Fixing and scheduling maintenance appointments for customers
g) Requisition for stationery to ensure minimal disruptions to business operations due to stock outs;
h) Archive records for the department to ensure records are kept in a safe manner, and are easy to retrieve when required for decision making purposes
i) Create contracts for leased vehicles, manage sub-lessors contracts, have documents executed by the relevant parties to ensure they are legally binding and safe keeping of documents for future reference.
j) Prepare accurate lease rental invoice to relevant lessees.
k) Follow up of lease rental payments from lessees
l) Receive, check and approve invoices from sub-lessors and forward to Finance Department for payment in accordance with contractual terms.
m) Reconciling insurance premiums before sending them to the Finance Department for payment.
n) Follow up of leased vehicles written off and execute all documentation (discharge voucher, logbook, number plates etc) to facilitate payment from insurance underwriters.
o) Update management on a monthly basis by sharing reports on the state of the fleet including lessee payment status report and report on vehicles written off.
p) Act as liaison between all lease partners (sub-lessors & their bankers, CMK, National Treasury etc) providing the necessary support and communication to the relevant party for action.
q) Custodian of the Fleet Register (logbooks & keys) to monitor movement and maintain accountability.