Service Advisor

Join our CFAO MOBILITY Division !

MEETING THE MOBILITY NEEDS OF BUSINESS & INDIVIDUALS

Mobility is one of the keys to development on the Continent.
We must constantly fi nd the most efficient mobility solutions for the greatest number of people.
Wherever we operate, we need to move from selling vehicles to providing mobility solutions for everyone.

Our Offer includes the complete automotive offering , including, two-wheelers, marine engines,coaches, lorries, handling equipment, tyres and spare parts.                                                           

Our production and assembly sites in Africa are a shining example of our commitment to actively support industrialisation in the region and creating an affordable offer. 

We looking for a Service Advisor   based : Kenya

Job description:

The job holder will report to the Service Reception Supervisor and will be responsible for the provision of excellent customer service through effective identification of customer needs, communication of the needs to the workshop team, and for regular updates to the customer on work in progress.

Responsibilities

a)    Prepare accurate and timely job cards for customer vehicles to be used by technicians as job instructions;

b)    Receive and inspect customer vehicles in the company of the customer, to confirm the general condition of the vehicles so as to protect Cfao Mobility Kenya (CMK) from customer counter claims;

c)    Prepare clear cost estimates to customers to ensure customers are accurately informed of the cost of service/repair in a timely manner, and to upsell as many quotations as is possible;

d)    Open system job card orders and monitor the closing to ensure time recorded is accurate for job costing purposes;

e)    Prepare invoices with detailed explanation of the work done in order to facilitate payment of services provided;

f)      Properly explain invoices, job cards, defect reports and quotations to customers to allow customers make informed decisions on the service/repair to be performed on their vehicles;

g)    Resolve customer complaints in a timely manner to ensure high customer satisfaction as well as high customer retention rates;

h)    Follow up on work in progress to ensure customers are regularly updated on work in progress, and to ensure delivery within the timelines promised to customers, and for minimal customer complaints in case of delays;

i)      Appraise warranty claims raised by clients in order to advise customers as appropriate, and to facilitate the implementation of the warranty process in a timely manner;

j)     Prepare cash sale and work in progress reports on a weekly basis in line with company requirements.

The job opening will close on 31st December 2024.