General information
Join our CFAO MOBILITY Division !
MEETING THE MOBILITY NEEDS OF BUSINESS & INDIVIDUALS
Mobility is one of the keys to development on the Continent.
We must constantly fi nd the most efficient mobility solutions for the greatest number of people.
Wherever we operate, we need to move from selling vehicles to providing mobility solutions for everyone.
Our Offer includes the complete automotive offering , including, two-wheelers, marine engines,coaches, lorries, handling equipment, tyres and spare parts.
Our production and assembly sites in Africa are a shining example of our commitment to actively support industrialisation in the region and creating an affordable offer.
We looking for a SERVICE ADVISOR M/F based : South Africa
Job description:
Purpose of position:
A promotional opportunity has been available in the workshop department. The successful applicant will be given internal and external training in the duties of Service Advisor, which is a Grade 12 occupation on a grading system. Success in this field based on merit can lead to further promotion and opportunities.
Minimum Requirements:
- Grade 12 qualification/ equivalent.
- 2 years’ knowledge of vehicle, customer legislation, trade practices and dealership experience in a Service Advisor position (OEM experience will be an advantage).
- Computer literacy skills and competency to make use inhouse system.
- Clean criminal record.
- A valid unendorsed SA driver's license - Code 8 (Code 10 to your advantage).
- Marketing background will be to your advantage.
- Ability to work independently.
- Neat appearance, manner and telephone etiquette with good communication skills.
Practical knowledge of:
- The product range/ brand.
- Training on manufacturer’s range.
- Customer Legislation and Trade practises.
- Updated technical terminology and mechanical concepts.
Proficient experience in:
- A corporate motor dealer group advantageous.
- The manufacturer’s range.
- Good verbal and written business communication in Afrikaans and English.
- A neat appearance, presentable and a positive, honest work ethic.
- Interpersonal interaction/ relationship building with people at all levels.
- A considerate team-player.
- Understanding and addressing the clients' needs.
- Effective negotiation and persuasive influence.
- A good CSI records.
- A proven CE track record.
- A disciplined, deadline-driven work ethic and the ability to work under pressure.
Profil request:
Job Specification:
- Comply with internal/ Group service standards and procedures for optimal performance levels.
- Communicate and respond to customer queries in person, via email or telephonically.
- Assist customers with enquiries, bookings, scheduling services and collection of vehicles.
- Liaise with the Foreman to ensure quality workmanship and productive control-procedures in the service department.
- Accomplish adequate daily labour sales targets to achieve monthly budgeted figures.
- Prepare and manage job cards and Technician notes with the required service details.
- Ensure that all vehicles are serviced and maintained to customers' requirements and franchise standards.
- Authorise the required parts to be ordered and follow up on outstanding parts on order.
- Provide thorough feedback to the customer regarding services done and/ or outstanding.
- Contact existing and potential customers and sell additional services e.g. maintenance plans.
- Ensure that all costs, invoices, and claims are accurately completed daily.
- Manage customer complaints quickly and effectively for optimal customer satisfaction.
- Build continuous positive customer experiences and –relationships for enhanced customer satisfaction and retention.
- Ensure that satisfactory CE levels are achieved as per manufacturing targets.
- Continuously maintain high levels of productivity.
- Any ad hoc admin/ other responsibilities as and when required.
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