Operational Responsibilities for the role include;
a) Prepare accurate and timely job cards for customer vehicles to be used by technicians as job instructions.
b) Receive and inspect customer vehicles in the company of the customer, to confirm the general condition of the vehicles.
c) Prepare clear cost estimates for the customers to ensure customers are accurately informed of the cost of service/repair in a timely manner.
d) Open system job card orders and monitor the closing to ensure time recorded is accurate for job costing purposes.
e) Prepare invoices with detailed explanation of the work done in order to facilitate payment of services provided.
f) Properly explain invoices, job cards, defect reports and quotations to customers to allow customers make informed decisions on the service/repair to be performed on their vehicles.
g) Resolve customer complaints in a timely manner to ensure high customer satisfaction as well as high customer retention rates.
h) Follow up on work in progress to ensure customers are regularly updated on work in progress, and to ensure delivery within the timelines promised to customers, and for minimal customer complaints in case of delays.
i) Appraise warranty claims raised by clients in order to advise customers as appropriate, and to facilitate the implementation of the warranty process in a timely manner.
j) Prepare cash sale and work in progress reports on a weekly basis in line with company requirements.
Knowledge, Skills & Experience
Minimum level of academic and professional qualification required to perform effectively in the role:
a) Bachelors/Diploma in Mechanical, Automotive Engineering or Business Administration
b) Certificate in Customer service or management will be an added advantage
c) Five years of relevant experience, including at least three in customer service or customer relations
d) Product and Technical knowledge
e) Customer Oriented
The Job opening will close on 3rd March 2026.
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