SERVICE MANAGER M/F

General information

Profil request:

Duties will include:

• To achieve budgeted figures. Effective management of cash outstanding.
  Supervise service center personnel.
• Satisfy, meet, and exceed customer needs by maintaining efficient and speedy repairs and service.
• Ensure maximum efficiency with regards to hours worked versus hours sold.
• To ensure maximum labour sales with regards to hours worked.
• Effective managing and monitoring of carry overs.
• Satisfactory CE levels are achieved.
• Attend to and satisfactorily resolve customer queries in the required time.
• Contact existing and potential customers to obtain additional business.
• Assist fleet owners with technical advice.
• Analyze sales reports and trade summaries according to budget and take corrective action where necessary.
• Liaise with admin regarding staff requirements and ensure that all documentation is completed, updated, and submitted for processing.
• Maintain morale of staff and counsel where necessary.
• Maintain discipline amongst workshop staff.
• Maintain high standards in the application of the Recognition Agreement and Industrial Relations requirements.
• Maintain a safe and clean working environment according to factory standards.  Abide by OHS rules.
• Maintain factory standards in special tool store.
• Liaise with key staff to ensure that deadlines are adhered to.
• Ensure that all work is carried out according to the franchise standards.
• Ensure that all costing and claims are correct and timeous.
• Ensure effective control procedures are applied to all vehicles booked in.
• Ensure that no vehicle leaves the workshop without payment.
• Maintain a high standard of housekeeping.
• Ensure the tools and equipment are kept in good working order.
• Analyze come backs, discuss with the productive staff responsible and
  institute/introduce effective remedial action.
• Liaise with parts department regarding outstanding parts on order.
• Ensure that the responsible person contact the customers with regards to parts that was ordered and arrived.
• Ensure that warranty claim parts are returned to warranty store.
• Minimize unproductive time.
• Control issuing of consumable materials.
• Maintain and update technical knowledge and skills.
• Ensure timeous oil dips with reports.
• Ensure that all the required Manufacturer’s reporting is done timeously.
• Carry out additional duties from time to time at the discretion of management.
• Adhere to all CSDP Programs.
• Obtain and maintain the Customer Experience scoreboard according to the Manufacturer’s targets.
• Ensure regular meetings are held with staff, including filed minutes.
• Ensure the safe storage and disposal of harmful substances and materials.
• Keep up to date with environmental standards.
• Ensure that there is an up-to-date trained Health and Safety Representative, Fire Marshal, and First Aider.
• Ensure that the dealership is in compliance with SA Environmental Audit Check Sheet.