Short-Term Rental Controller M/F

General information

Profil request:

· Ensuring that STR achieves the predetermined targets / budget

· Overall responsibility to ensure quality of customer interaction and service (drive customer service excellence, ensure good communication with customer, developing and fostering partnerships with and tailor-made solutions for clients; evaluation of own development needs and ensuring lack of knowledge / skills are addressed)

· Telesales and maintenance of records / quotes register/ prospects

· Weekly and monthly reporting of stock count and utilisation

· Prepare and complete refinance and defleet documentation

· Full responsibility to reserve, arrange delivery and collection of and manage overall control of short-term fleet units; responsible to schedule, plan and allocate trips daily; responsible for all invoicing pertaining to transport

· Full responsibility to ensure all documentation for the delivery of a forklift is accurate, complete and properly authorised (e.g., credit applications, signed contracts from clients, terms and conditions, customer orders etc.)

· Invoicing of daily, weekly and monthly rental including excess hours

· Liaise with debtors regarding accounts for new and existing customers

· Ensure machines at customer have valid load test certificates

· Responsible for communication with workshop re. preparation of machines prior to delivery (Load test, Service, attachments, chargers etc)

· Facilitating customer complaints and queries; ensure it is followed through and communicate process / result to customers; foster and maintain dedication to service excellence in every aspect of work carried out; ensure timeous feedback / communication to customers

· General assistance to manager as and when required

Knowledge requirements:

· Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

· Knowledge of quality control processes, costs, and other techniques for maximizing the effective storage and distribution of products (equipment and parts)

· Knowledge of the English language as business communications medium – spelling, grammar, rules of composition, language structure, etc.

Competence requirements:

· Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

· Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.

· Judgement and Decision Making — Considering the relative costs and benefits of potential actions to choose the most appropriate one.

 · Negotiation — Bringing others together and trying to reconcile differences

· Management of Material Resources — Obtaining and seeing to the appropriate use of equipment, facilities, and materials needed to work