The purpose of this position is to ensure best management practices are followed in all areas of responsibility regarding departmental procedures and actions, promoting a customer-oriented service, to implement and uphold actions in line with company strategic vision and to operate the department profitably according to set targets. To aid, support and manage the Field Service, Workshop and site-based Teams and Controllers, by ensuring best practice with quality and professionalism are always met to maintain customer satisfaction contributing to Profitable Operations.

To perform this job successfully, the appointed individual must be able to perform each essential duty / key performance area satisfactorily. This list of key performance areas is not exhaustive and may be changed / supplemented to accommodate business needs from time to time:

Overall responsibility to manage the team reporting to this position (manage team by means of continuous performance feedback, coaching  and counselling to ensure ongoing improvement of performance, bi-annual performance appraisals per staff member, payroll information to be compiled and submitted timeously, monthly / weekly team meetings, achieving employee morale survey target, managing leave and absenteeism, implementing and driving HR practises in line with company strategic objectives, ensure effective inter-departmental and internal communication).
To carry out routine maintenance checks as directed ensuring that all necessary service parts are
available prior to attending customers site, all quoted work to be highlighted by liaison personally, with the customer.