Minimum Level Academic and Professional Qualification
Bachelor’s Degree or Advanced Diploma in Automotive Engineering, Mechanical Engineering, Automotive Technology or relevant field from a recognized institution
Minimum Level of Experience
Over 5 years of progressive experience in automotive industry Aftersales, technical service operations or workshop management.
Advanced automotive diagnostics
COMPETENCIES
Technical
a) Advanced Automotive Diagnostics
b) Root-Cause analysis and structured problem solving
c) OEM technical systems processes
d) Technical coaching and knowledge transfer
e) Customer service and relationship management competencies
Functional
a) Leadership and Management
b) Solution oriented
c) Commercially astute
d) Report writing skills- ability to develop reports
e) Presentation skills
Behavioral
a) Analytical – investigates problems systematically and makes decisions based on evidence
b) Accountable – Takes ownership of difficult cases and follows them through to closure
c) Innovation - Ability to come up with new and better ways of working to improve efficiency and effectiveness
d) Time Management – Ability to use time effectively and efficiently
e) Drive for results – Aware of their roles and responsibility and can be counted on to meet and exceed goals
f) Interpersonal skills – Ability to build rapport and constructive and effective relationships with colleagues and customers
g) Customer focus – Establishes and maintains effective relationship with both internal and external customers, to gain their trust and respect
h) Ethics and values – Adhere to an appropriate and effective set of core values and beliefs, and in alignment with the CFAO values
i) Integrity and trust – Trusted individual who can present the unvarnished truth in an appropriate and helpful manner, keeps confidence, admits mistakes, doesn’t misrepresent themselves for personal gain
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