General information
Join our CFAO MOBILITY Division !
MEETING THE MOBILITY NEEDS OF BUSINESS & INDIVIDUALS
Mobility is one of the keys to development on the Continent.
We must constantly fi nd the most efficient mobility solutions for the greatest number of people.
Wherever we operate, we need to move from selling vehicles to providing mobility solutions for everyone.
Our Offer includes the complete automotive offering , including, two-wheelers, marine engines,coaches, lorries, handling equipment, tyres and spare parts.
Our production and assembly sites in Africa are a shining example of our commitment to actively support industrialisation in the region and creating an affordable offer.
We looking for a Vehicle Sales Consultant - Volkswagen (VW) and Suzuki M/F based : Zambia
Job description:
- To be the principal contact point between the Sales Department and the Customer./client
- To effectively manage and grow a customer database with the key objective of maximizing the sales of Volkswagen (VW) and Suzuki, New Vehicles & Accessories at, or above the set profit objectives.
- To ensure that all Customers Sales experiences exceed their expectations.
- To actively participate in Marketing activities.
- Meeting the set sales objectives at, or above, the set gross profit target.
Profil request:
- The analysis of the market and develop individual strategies to meet set objectives and targets.
- To create individual annual, monthly, and weekly action plans to ensure that individual sales activities and performance parameters are achieved.
- To accurately forecast monthly and quarterly sales and model mix.
- To ensure that the Show room is maintained to the Brands Standards and that all vehicles displayed are in immaculate condition to be demonstrated to Customers/clients, battery charged, clean and polished, etc.
- To promote housekeeping standards and keep workstation clean and organized.
- To actively prospect both established and prospective customers through Personal contact – either by visit, invitation to show room, during marketing events; Telephonic or On-line meetings
- To adhere to visitation and contact guidelines/requirements for key account customers.
- To manage web enquiries as per company guidelines and requirements.
- To maintain an accurate and up to date Customer database – ensuring the recording of all relevant contact points with customers in the database.
- To open and maintain sales files as per company procedures – ensure that all the sales files required documentation/contents are accurate and filed correctly and in order.
- To quantify prospective deals by percentage where 100% is definite sale and 10% is improbable:
- To manage orders in liaison with Logistics Team and to effectively communicate with Customers regarding delivery of their orders.
- To receive, handle and manage Customer complaints or concerns and ensure the speedy resolution
- To contribute towards and actively participate in Brand or Company marketing initiatives.
- To compile daily, weekly, monthly reports as required and ensure their submission ahead of deadlines.
- To report lost sales and analysis of the reasons.
- Actively participate in all training programs as required by the relevant Brands or by by Management.
- Maintain a thorough knowledge of all products / models.
- Know the competitors products and understand local market influences.
- Any other duties that may be required from time to time
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