The purpose of this position is to ensure that best management practices are followed in all areas of responsibility regarding the Workshop departments and all products that fall within the 600SA product offering, operations procedures and actions. Promoting a customer service orientated business internal and external, to implement and uphold actions in line with company strategic vision and to operate the Maintenance and Workshop departments profitably according to set targets.

The requirements listed below are representative of the knowledge, skills, education / training and experience required for this position. Full detail available upon request:
·        Education / Training:
o   Tertiary qualification in Engineering or Business Management or equivalent technical qualification
·        Experience:
o   Proven and relevant experience and success in a management / team leader position in the Compactor & Crane material handling or related industry; with at least 3 to 5 years’ experience in similar position
o   Fair knowledge of parts for Compactors and Crane, including OEM engagement of ordering and receipting of parts both from local and oversea suppliers.
·        Knowledge Requirements:
o   Customer and Personal Service: Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, quality standards for service, and evaluation CSI.
o   Administration and Management: Knowledge of basic business and management principles involved in strategic planning, resource allocation, leadership technique, production methods, and coordination of people and resources.
o   English Language: Effective Communication both verbal and written.
o   Clerical: Knowledge of the company’s administrative and clerical procedures and systems.
o   Personnel and Human Resources: Basic knowledge of principles and procedures for personnel recruitment, training, labour relations and negotiation.
·        Required Skills:
o   Time Management: managing one's own time and the time of others.
o   Coaching and Development: Teaching others how to do something.
o   Management of Personnel Resources: Motivating, developing, and directing people as they work, identifying the best people for the job.
o   Monitoring: Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
o   Service Orientation: actively looking for ways to help people.
o   Judgment and Decision Making: Considering the relative costs and benefits of potential actions to choose the most appropriate one.
·        Speaking Required Abilities:
o   Oral Expression — The ability to communicate information and ideas in speaking so others will understand
o   Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences.
o   Written Comprehension — The ability to read and understand information and ideas presented in writing.
o   Written Expression — The ability to communicate information and ideas in writing so others will understand.
o   Speech Clarity — The ability to speak clearly so others can understand you.
o   Speech Recognition — The ability to identify and understand the speech of another person.
o   Deductive Reasoning — The ability to apply general rules to specific problems to produce answers that make sense.
o   Near Vision — The ability to see details at close