AFM Controller M/F

Join CFAO South Africa !

From the sale of new and used vehicules and tricks, to supply -chain,logistics management, material handling ans assembly for the automotive Industry, CFAO South Africa delivers a range of integrated mobility solutions across the automotive value chain contributing towards the support, development and growth of the Automotive Industry in South Africa, and across the rest of Africa.

we are looking for    AFM Controller M/F   based:   South Africa

Job description:

The purpose of this position is to assist the Maintenance Manager and team of technicians to ensure best management practices are followed in all areas of responsibility regarding meeting key performance criteria, service delivery objectives, procedures and actions, promoting a customer-oriented service and to implement and uphold actions in line with company strategic vision.

Required profile :

To perform this job successfully, the appointed individual must be able to perform each essential duty / key performance area satisfactorily. This list of key performance areas is not exhaustive and may be changed / supplemented to accommodate business needs from time to time. This position would also, apart from key performance areas stipulated below, be required to assist the supervisor / manager with other duties from time to time, as may be deemed necessary:

·         Overall responsibility to schedule, plan and communicate to technician’s service activity to relevant staff member(s) and customers; dispatching of technicians to attend to breakdowns, services, load test, PDI, rebuild, engineering, booking of all jobs on mobile tech.

·         Facilitating customer calls, complaints and queries; ensure it is followed through and communicate process / result to customers.

·         Plan & arrange for machines to come to the workshop, assign technician, follow through until machine is delivered.

·         Compiling of sustainability report – monthly

·         Invoicing completed jobs within 3 working days (ensuring that jobs are opened and closed as per company standards, accurate and timeous)

·         Ensuring technicians achieve labour recovery = >80%

·         Submission of weekly CSI report

·         Ensuring that the team achieves predetermined targets.

·         Foster and maintain dedication to service excellence in every aspect of work carried out; ensure timeous feedback / communication to customers.

·         Processing of Service, Maintenance Agreements (as and when required), updating of records on Kerridge system. Depending on the specific team the controller is placed in, various specific administrative tasks relating to invoices and managing service schedules might be added to this area of responsibility.

·         Assisting product support engineer / foreman to keep service schedules within set parameters by proper planning and scheduling of technicians / mechanics to carry out services.

·         Providing scheduled (monthly, weekly and daily) and ad-hoc reports as might be requested by department manager and / or product support engineer / foreman.

·         Processing of creditors invoices, creating order numbers

·         Submitting of tax invoices and job cards to customers for chargeable & maintenance work

·         Preparing quotations, submitting, following up with the customers and submitting to Product support to follow up on order numbers. 

·         Resolve debtors’ queries and follow through until resolved.

Resolve creditors queries and follow through until resolved.