The purpose of this position is to assist the team and team of technicians / mechanics in workshop department to ensure best management practices are followed in all areas of responsibility regarding meeting key performance criteria, service delivery objectives, procedures, and actions, promoting a customer-oriented service and to implement and uphold actions in line with company strategic vision.

Key Performance Areas: (Essential Duties & Responsibilities)

. Overall responsibility to schedule, plan and communicate technicians / mechanics service activity to relevant staff member(s) and customers.

. Dispatching of technicians to attend to breakdowns
. Facilitating customer complaints and queries; ensure it is followed through and communicate process / result to customers.

. Ensuring that team achieves predetermined targets.

. Foster and maintain dedication to service excellence in every aspect of work carried out; ensure timeous feedback / communication to customers.

. Processing of Service Agreements (as and when required), processing of invoices.

. Creating order numbers, updating of records on Kerridge system (ensuring that jobs are opened and closed as per company standards.

. Accurate and timeous processing of invoices, generating order numbers for both internal and external customers.

. Accurate and timeous processing of technicians / mechanics time sheets, etc.).

. Depending on the specific team the controller is placed in, various specific administrative tasks relating to invoices.

. Managing service schedules might be added to this area of responsibility.

. Assisting product support / foreman to keep service schedules within set parameters by proper planning.

. Scheduling of technicians / mechanics to carry out services (Batteries & Chargers).

. Providing scheduled (monthly, weekly and daily) and ad-hoc reports as might be requested by department manager and / or product support/ foreman.

. General administrative duties (following up with customers for order numbers on abuse repairs, typing of quotations, faxing, filing, reports, etc.).

Required Minimum Knowledge, Skills Education / Training and Experience Requirement(s):

. Experience working on the Kerridge system
. Maintaining and updating information on database
. Tertiary qualification in business administration.

. Advanced / Expert Computer literacy in MS Outlook, Word and Excel

. 3 years relevant experience.

Required Certificates, Licenses, Registrations:

. Grade 12 / Matric & a Business Administration tertiary qualification.

. Code 8 driver's license.

Number of employees reporting directly / indirectly to this position:

. 0; might have benefit of occasional assistant