Join CFAO South Africa !
From the sale of new and used vehicules and tricks, to supply -chain,logistics management, material handling ans assembly for the automotive Industry, CFAO South Africa delivers a range of integrated mobility solutions across the automotive value chain contributing towards the support, development and growth of the Automotive Industry in South Africa, and across the rest of Africa.
we are looking for AFM Coordinator M/F based: South Africa
Job description:
The purpose of this position is to provide an accurate and reliable administrative support function to the Maintenance Manager; to analyse, control and supervise all aspects of administrative policies and practices, to implement and uphold actions in line with company strategic objectives, to maximise efficiency of and ensure administrative staff in the Aftermarket Admin personnel is supervised and the department is operating according to set targets and in line with operational requirements.
Overall responsibility to ensure administrative tasks related to financial aspects of the Aftermarket department’s business operations are completed correctly and timeously:
o Work In Progress: monitor and manage the team efforts and process of closing jobs to ensure WIP is at all times within acceptable parameters / limits; checking with controllers why jobs older than set parameters / time frames are still open; assist with resolving issues relating to closing such jobs; reviewing, implementing and continuously developing processes related to WIP to ensure it is managed within acceptable parameters; ensures accuracy of data captured - analyse and correct accuracy of data captured on WIPs & WIP invoicing
o Debtors: overall contact person for debtor’s department – receive, distribute to foremen / product support engineer(s) and follow up on debtors’ queries / requests for assistance, prepare and submit feedback either verbally or written to debtor’s department and Aftermarket Managers.
o Creditors: overall responsibility to assist Aftermarket Managers to ensure Aftermarket department creditors are managed in line with company policy and requirements: check the reconciliations for outstanding invoices – follow up on those and ensure the outstanding invoices are received, processed and prepared for payment; clear the purchase awaiting invoices report.
o Labour Recovery: monitor labour sales per technician, ensure that labour recovery data is captured and inputted daily by the controllers to ensure accurate information is available at all times.
o Analyse and identify loss-making Aftermarket contracts; escalate these for attention of the Aftermarket manager to analyse and identify machines working overtime without the hours being invoiced; escalate these for attention of the Aftermarket managers
o Analysing and correcting accuracy of data captured on WIPs & WIP invoicing
o Ensure the warranty claims process is done accurately and submitted timeously, ensure recovery of warranty claims are tracked and managed – drive the product support engineers regarding this matter
Overall responsibility to ensure all administrative functions are in place and being followed / implemented effectively and in line with company and system requirements;
Profil demandé :
ensure administrative tasks performed by self and admin team are completed accurately and timeously
• Overall responsibility to accurately and timeously prepare and distribute scheduled (monthly, weekly and daily) and ad-hoc reports as might be requested by department managers and / or head office, e.g.: preparation of weekly department KPA report, service schedule reports, marketing campaign reports, preparation of data for reports to be submitted to Japan, etc.
• Responsible to create / write ad-hoc reports as and when required – responsible to liaise with IT department for assistance.
• Coordinate product field campaigns as and when required – prepare data on machines to touch, arrange and distribute data to Team Leader for action, collate feedback and submit report to Aftermarket Managers / Head Office.
• Advising CSI department on a monthly basis of customer contact schedule for CSI follow-up
• Facilitating customer complaints and queries; foster and maintain dedication to service excellence in every aspect of work carried out; ensure timeous feedback / communication to customers
• Ensure that Aftermarket department admin personnel functions as an efficient resource for the company by continuously evaluating and monitoring quality and accuracy of work, implementing and driving Investors in People in line with company strategic objectives, ensure effective inter-departmental and internal communication
• Understanding and working knowledge of Kerridge system; ability to write reports; skill and ability to identify and correct errors on WIPs
• Dedication to service excellence in every aspect of work carried out; strong focus on internal and external customer service
• Strong analytical ability; ability and suitable experience in compiling reports utilising and analysing various data sources and to present it in a user-friendly format
• Strong financial / numerical ability
• Advanced / Expert Computer literacy in MS Outlook, Word and Excel
• Excellent interpersonal skills, including very strong verbal and grammatically correct written English communication skills
• Must be proactive; ability to prioritize and successfully complete multiple tasks timeously; ability to see a project through from start to finish
• Strong administrative ability; very organized and structured approach to completion of tasks; highly developed prioritising and multi-tasking skills; systematic and structured approach to problem solving and decision-making; strong sense of urgency; must be able to function effectively under pressure; ability to use initiative and assume responsibility
• Impeccable, friendly and professional telephone manner and in general when dealing with customers both internally and externally
• Ability to function effectively in a group and add value to the team / environment