Aftermarket Sales Representative M/F

Join CFAO South Africa !

CFAO South Africa is a key player in South Africa’s mobility market.
With more than 7,200 colleagues and over 160 sites, CFAO South Africa offers vehicle and truck sales and rentals, supply chain solutions, logistics management, material handling, automotive assembly, and the import and export of automotive components.

We are a regional division of the pan-African business CFAO Group, headquartered in France and a wholly owned subsidiary of Toyota Tsusho Corporation in Japan.

CFAO South Africa has a strong expansion vision in South Africa, while supporting CFAO Group's expansion strategy into the African continent in the automotive sector and other sectors,  including healthcare and renewable energy.

We are a significant contributor to the support, development, and growth of the automotive industry in South Africa and across Africa.

we are looking for    Aftermarket Sales Representative M/F   based:   South Africa

Job description:

The purpose of this position is to ensure the achievement of After Sales targets and objectives aligned with business objectives and GP targets.  To ensure achievement of new business objectives, managing and expanding existing client base through personal performance and customer relationship management.

The individual in this role will be responsible for the following functions:

·        The promotion of aftermarket services and value-added products in line with company targets and objectives to increase Revenue growth and profitability.

·        Managing a positive Customer experience and satisfaction

Targeting and conversion of new Business accounts in the After Sales Department

Required profile :

·        Promotion and selling of Aftermarket services, Parts, Accessories, Rental offerings, Service Contract offerings, Tyres, Driver Training, Load Testing and inhouse engineering.    
·        Overall responsibility to achieve sales, growth and profitability targets in an assigned sales territory.
·        Contact new and existing customers to discuss their needs, and to explain how these needs could be met (training etc)
·        Visiting new customers to ensure safe operation of forklifts according to set standards and legal requirements by promoting Driver Training and load testing.
·        Inform and resolve customers' questions about products, prices, availability, product uses and credit terms.
·        Quote prices, credit terms and other specifications
·        Emphasise product features based on analyses of customer’s needs and on technical knowledge of product capabilities.
·        Prepare sales contracts for orders obtained and submit orders for processing.
·        Assist with resolution of debtor’s disputes and assist with cash collections.
·        Overall responsibility to meet growth / market share increase objectives; responsible to analyse, prepare and successfully implement strategy to target and convert new business accounts, cold calling on potential new accounts.
·        Overall responsibility to ensure quality of customer interaction and service – ensure that customer expectations in all regards are exceeded by building and nurturing partnerships based on a thorough understanding of the clients business and unique needs and challenges (drive customer service excellence, ensure good communication with customers, develop and implement strategy to ensure proper/ scheduled cover for assigned territory, developing partnerships with and tailor made solutions for clients, evaluation of own development needs and ensuring lack of knowledge/skills are addressed).
·        Responsible to ensure mutually agreeable solutions to problems experienced by customers are reached and prompt actions / delivery on promises are performed.
·        Sound financial management of deals in line with budget and company strategic objectives (ensure the quality of rental business activities is in line with company objectives; ensure aftermarket order targets, invoicing targets and GP targets are met, ensure key administrative support functions are diligently executed, e.g. delivery and collection of contracts; ensure discounts are approved / within limits; ensure site inspections are carried out; etc.).
·        Plan, prepare, submit and ensure achievement of short-term and long-term rental targets for assigned territory.
·        Preparation and presentation of reports as and when required.
·        Overall responsibility to ensure administrative procedures are followed correctly; responsible to ensure administrative duties are performed accurately and timeously; maintenance of customer records, etc.