JOB PURPOSE
This position is responsible for the development and implementation of the branch strategy to achieve set revenue & profit budget targets of the CASE in Parts, Sales, Service while consistently ensuring best customer service & experience. This role also includes the coordination of branch operations and team management.
MAIN RESPONSIBILITIES OF THE JOB
Managerial/Supervisory Responsibilities
a) Develop and implement the branch brand strategy to support the achievement of the overall Division Strategy on profitability growth and market share
b) Supervise the sales, parts, and service teams in the branch to ensure the team is motivated and highly performing
c) Establish key performance indicators for branch personnel and track performance against such KPI’s
d) Oversee effective management and control of financial expenditure at the branch level for enhanced branch profitability
e) Implement effective systems that facilitate communication and employee participation to ensure employee retention and satisfaction.
f) Manage and monitor branch capacity in terms of human resources to ensure the branch operations are fully supported
g) Mentor and coach direct reports to support efficient and effective succession planning.
Operational Responsibilities
a) Identify business opportunities for the branch within the region to increase CASE market share
b) Monitor compliance with statutory and manufacture requirements with the support of the respective brands, to ensure minimal risk exposure
c) Network with key stakeholders within the community to promote branch services and identify business opportunities.
d) Promote customer satisfaction through timely resolution of all customer complaints
e) Establish and implement Best practises in the branch based on respective branch’s customer diversified culture and needs
f) In collaboration with technical training and development teams, ensure the branch has the required competencies at all levels to ensure the provision of quality services in parts, sales, and service
g) Coordinate general administration of the branch to ensure that branch facilities and resources are safe and secure in line with 5S and Anzen guidelines
h) Coordinate the collection of information at the branch level on competitor activities to ensure the availability of information required to develop market penetration strategies in parts, sales and service.
i) Monitor the performance of the various brands on the 3S against the agreed targets, report on, and develop plans to address any gaps identified
j) Provide timely, accurate and complete management reports on branch performance against set KPI’s
k) Monitor the Branch cash sales and credit accounts to ensure full compliance with CFAO Kenya credit control policy and guidelines
l) Promote adherence and compliance with CFAO’s COCE policy