General information
Join our CFAO MOBILITY Division !
MEETING THE MOBILITY NEEDS OF BUSINESS & INDIVIDUALS
Mobility is one of the keys to development on the Continent.
We must constantly fi nd the most efficient mobility solutions for the greatest number of people.
Wherever we operate, we need to move from selling vehicles to providing mobility solutions for everyone.
Our Offer includes the complete automotive offering , including, two-wheelers, marine engines,coaches, lorries, handling equipment, tyres and spare parts.
Our production and assembly sites in Africa are a shining example of our commitment to actively support industrialisation in the region and creating an affordable offer.
We looking for a Controller M/F based : South Africa
Job description:
The purpose of this position is to assist the team Supervisor / Field Service Team Leader and team of technicians to ensure best management practices are followed in all areas of responsibility regarding meeting key performance criteria, service delivery objectives, procedures, and actions, promoting a customer-oriented service and to implement and uphold actions in line with company strategic vision.
Profil request:
· Overall responsibility to schedule, plan and communicate to technician’s service activity to relevant staff member(s) and customers; dispatching of technicians to attend to breakdowns, services, load test, PDI, rebuild, engineering, booking of all jobs on mobile tech
· Facilitating customer calls, complaints and queries; ensure it is followed through and communicate process
/ result to customers
· Plan & arrange for machines to come to the workshop, assign technician, follow through until machine is delivered
· Compiling of sustainability report – monthly
· Invoicing completed jobs within 3 working days (ensuring that jobs are opened and closed as per company standards, accurate and timeous)
· Ensuring technicians achieve labour recovery = >80%
· Submission of weekly CSI report
· Ensuring that the team achieves predetermined targets
· Foster and maintain dedication to service excellence in every aspect of work carried out; ensure timeous feedback / communication to customers
· Processing of Service, Maintenance Agreements (as and when required), updating of records on Kerridge system. Depending on the specific team the controller is placed in, various specific administrative tasks relating to invoices and managing service schedules might be added to this area of responsibility.
· Assisting product support engineer / foreman to keep service schedules within set parameters by proper planning and scheduling of technicians / mechanics to carry out services.
· Providing scheduled (monthly, weekly and daily) and ad-hoc reports as might be requested by department manager and / or product support engineer / foreman
· Processing of creditors invoices, creating order numbers
· Submitting of tax invoices and job cards to customers for chargeable & maintenance work
· Preparing quotations, submitting, following up with the customers and submitting to Product support to follow.
· Preparing quotations, submitting, following up with the customers and submitting to Product support to follow up on order numbers
· Resolve debtors’ queries and follow through until resolved
· Resolve creditors queries and follow through until resolved
· GPS amendments to be done weekly, business & private trips respectively
· Processing of technician’s overtime
· Ordering of parts & following up with relevant supplier
· Driver training candidates to be added to TETA data base within 5 days from training