Corporate Operations Administrator M/F

Join CFAO South Africa !

From the sale of new and used vehicules and tricks, to supply -chain,logistics management, material handling ans assembly for the automotive Industry, CFAO South Africa delivers a range of integrated mobility solutions across the automotive value chain contributing towards the support, development and growth of the Automotive Industry in South Africa, and across the rest of Africa.

we are looking for    Corporate Operations Administrator M/F   based:   South Africa

Job description:

The National Corporate Operations Administrator is a centrally positioned role at a national level, responsible for all administration functions related to contract management after equipment delivery. This includes managing advanced billing methodologies (such as Power by the Hour), consolidating fleet data for unified invoicing, collecting operational data for monthly scorecard measurements, and ensuring standardised reporting and administration for customers with multiple sites across the country.

Profil demandé :

To perform this job successfully, the appointed individual must be able to perform each essential duty / key performance area satisfactorily. This list of key performance areas is not exhaustive and may be changed / supplemented to accommodate business needs from time to time:

Key Responsibilities 

§  Contract Management & Administration

-         Serve as the central authority for effective contract management once equipment is delivered to site.

-         Maintain and update contract documentation, ensuring all amendments, renewals, and compliance requirements are processed accurately.

-         Liaise with operational teams to ensure contract terms are adhered to and any changes are documented and communicated.

-         Ensure correct contract types, delivery dates, and finance parameters are applied consistently.

§  Customer Relations Collaboration

-         Work closely with the Customer Relations Department to ensure customer expectations are clearly understood and consistently met.

-         Proactively engage with Customer Relations to address feedback, resolve issues, and enhance the overall customer experience for national accounts.

§  Advanced Billing & Invoicing

-         Administer advanced billing structures, including Power by the Hour, ensuring accurate calculation and documentation of equipment usage and contracted hours.

-         Consolidate fleet data from multiple branches and operational teams to generate a single, comprehensive invoice per customer, regardless of the number of sites or units.

-         Validate contract terms and billing rates before processing renewals or amendments, ensuring national standards are applied consistently.

§  Operational Data Collection & Scorecard Reporting

-         Collect operational data from branch and site teams (e.g., hour meter readings, service records, usage statistics) to complete monthly scorecard measurements.

-         Maintain and update performance scorecards, tracking financial, strategic, and operational KPIs for national accounts.

-         Present consolidated reports to internal stakeholders and customers, ensuring clarity, accuracy, and alignment with agreed standards.

Standardisation & Compliance

-         Implement and enforce standardised processes for data entry, contract management, and reporting across all branches and departments.

-         Ensure compliance with internal controls, audit recommendations, and industry regulations (e.g., POPIA, financial posting standards).

-         Maintain up-to-date documentation and SOPs for all administrative processes.