CUSTOMER SERVICE AGENT (CAR RENTAL)

Job details

General information

Reference number

Customer Service Agent (Car Rental)-2831  

Job details

Profile

Technical & Services - Parts and / or Services

Position title

CUSTOMER SERVICE AGENT (CAR RENTAL)

Contract

Unlimited-term contract

Contractual hours

Full-time

Mission description

Key focus of the role is providing excellent customer service and increasing revenue on a daily basis at our Hertz Rent A Car - SANDTON EYE

Profile

Requirements:
Grade 12 or equivalent
Must have a valid driver’s License (code 08)
Previous customer service or car rental experience advantageous
Cars+ system knowledge advantageous
Own reliable transport
Ability to work shifts, weekends and public holidays
Well-groomed and presentable

Skills Required:
Ability to grow branch revenue through sales
Deal effectively, openly and positively with customers
Must possess problem solving skills to handle and resolve customer complaints & queries
Strong administrative skills and excellent organizational skills
Ability to show initiative
Ability to work under pressure
Well-groomed and presentable
Self-motivated, reliable and confident
Meticulous / pay attention to detail
Basic knowledge of different vehicles (automatic and manual)
General housekeeping of the branch and vehicles
Able to work within a team environment in high pressure solutions
Self-motivated, reliable and confident
Strong written and oral communication skills are essential

Job Description:
Rental check-out – sales opportunity
Standby and changeovers
Check in of rented vehicles
Preparing vehicles
NPS

Job location

Job location

Africa, South Africa

Location

SANDTON (HERTZ RENT A CAR), SANDTON, GAUTENG, SOUTH AFRICA

Applicant criteria

Education level

A-levels or High School Diploma

Experience level

1 to 3 years