General information
Join our CFAO MOBILITY Division !
MEETING THE MOBILITY NEEDS OF BUSINESS & INDIVIDUALS
Mobility is one of the keys to development on the Continent.
We must constantly fi nd the most efficient mobility solutions for the greatest number of people.
Wherever we operate, we need to move from selling vehicles to providing mobility solutions for everyone.
Our Offer includes the complete automotive offering , including, two-wheelers, marine engines,coaches, lorries, handling equipment, tyres and spare parts.
Our production and assembly sites in Africa are a shining example of our commitment to actively support industrialisation in the region and creating an affordable offer.
We looking for a Distributor Warranty Administrator M/F based : Uganda
Job description:
Job purpose
Support effective distributor & dealer service operations through administering and processing warranty claims, as per manufacturer warranty policies and procedures.
Profil request:
Key responsibilities
• Warranty & SSCs (Special Service Campaigns) administration as per warranty policies & procedures i.e. authorization, tracking and closing repair orders, analyze returned/denied claims etc.
• Process & submit Toyota & Suzuki warranty claims within the 'timeframe' to Manufacturer on the related warranty systems (OASIS & SCAN).
• Maintain up-to-date and accurate warranty documents' records as per requirements.
• Coordinate with Finance Credit Department to ensure all warranty claims are settled.
• Order & manage warranty materials' stock – Booklets, Parts Tags, Flat Rate Manuals.
• Coordinate all parts and fuel recovery requests & ship requested parts/fuel back to the manufacturer.
• Prepare periodic service menu, service plan and maintenance plan pricing and submit for approvals.
• Ensure and maintain an up-to-date Service Plan Database.
• Prepare and update internal service pricing i.e. Pre-Delivery Inspection, Free Service etc.
• Prepare & submit reports to Management.
Educational qualifications
Bachelor’s degree/Diploma in Automotive/Mechanical Engineering.
Specific experience, knowledge & skills required
• At least 2 years' experience in the automotive industry, preferably in a workshop setting.
• Automotive product knowledge especially the Toyota and Suzuki vehicle brands.
• Knowledge of manufacturer warranty policies and procedures.
• Tech savvy with proficient computer skills, especially MS Excel and Word.
• Interpersonal skills.
• Teamwork.
Behavioral & specific personal attributes
• Relationship building capabilities.
• Dependable.
• Resilient.
• Taking ownership and Results driven.
Please attach your curriculum vitae and academic transcripts/certificates as one document.