Summary Statement:

The purpose of this position is to ensure achievement of excess hours sales target, ensure that best management practices are followed in all areas of responsibility regarding collection of excess hours sales procedures and actions, promoting a customer-oriented service and to implement and uphold actions in line with company strategic vision.

Key Performance Areas:

To perform this job successfully, the appointed individual must be able to perform each essential duty / key performance area satisfactorily. This list of key performance areas is not exhaustive and may be changed / supplemented to accommodate business needs from time to time. This position would also, apart from key performance areas stipulated below, be required to assist the supervisor / manager with other duties from time to time, as may be deemed necessary:
Obtain all hour meter readings via email, telephone call, customer visits for verification of excess hours.
Prepare quotations & obtain PO.
Invoicing within 3 working days (ensuring that jobs are opened and closed as per company standards, accurate and timeous) & submitting to customers.
Facilitating customer calls, complaints, and queries; ensure it is followed through and communicate process / result to customers.
Compile monthly report by analyzing profit and loss for UIO JHB
Reporting on monthly excess hours billed.
Ensuring that the team achieves predetermined targets.
Excellent work ethic – honest, reliable, hardworking, dedicated, takes pride in work carried out.
Dedication to service excellence in every aspect of work carried out, strong focus on internal and external customer service.
Ability to take customers through the excess hours process; must have the experience and skill to structure and present solutions at all levels in an organization; ability to sell to senior decision makers with confidence and authority – ability to manage an account on all levels.
Foster and maintain dedication to service excellence in every aspect of work carried out; ensure timeous feedback / communication to customers.
Ability to negotiate on a win-win basis in a spirit of co-operation and collaboration.
Strong financial / numerical ability.
Proven entrepreneurial skills (adding value by doing business smartly and efficiently) & development, communication, and implementation of excess hours collection strategies.
Strong decision-making skills & ability to use initiative and assume responsibility.
Highly developed prioritising and multi-tasking skills; must be proactive with a strong sense of urgency; problem solving and decision-making skills; must be able to function effectively under pressure.
Must be a team player with the ability to contribute to a positive team environment, to contribute to building common ownership of commitment to group goals, shared vision and problem-solving; must be committed to building relationships within all levels of our organisation.
Ability to grasp and interpret goals and vision and to communicate it / implement strategies effectively with evident improvement.
Excellent organizational / administrative / group dynamics facilitation and interpersonal skills, strong written and verbal communication skills – ability to relate to and be accepted by people.