Objectives and Key Tasks
1. Improved Profitability:
o To ensure budgets and sales objectives are met by personally selling Dealership's value-added products and secondly by supporting the sales staff. Execute Dealership's wishes as where to place paper - which financial institutions.
2. Increased Business:
o To ensure that Sales Executives are fully aware of all finance facilities and special schemes available that may help close a sale.
o Be pro-active in suggesting innovative in-house schemes
3. Customer Satisfaction:
o To ensure every customer has a clear understanding of obligations entered into.
o To deal with all customer queries with utmost clarity and courtesy
o To ensure that all customers are dealt with correctly in terms of FIC, FAIS, NCA and CP Acts.
4. Cost Control:
o To ensure department costs do not exceed budget.
o To ensure that Dealership receives maximum profit on each transaction.
Limits of Authority
1. Expenditure: To operate department within budget.
2. Personnel: To ensure clerical support completes all administrative work accurately within the required time frames.
3. Operational: To secure finance and insurance support as required by customers in support of Dealership sales staff.
Main Job Function
Staff:
o To ensure department has established level of staff required to achieve goals.
o To ensure all staff are adequately trained.
o To ensure work standards are maintained.
Administration:
o To ensure the clerical operation within the department are completed accurately, properly and that deadlines are adhered to.
o To ensure all documentation, quotes etc, are prepared / returned on time.
o To establish, maintain and easily check flow of documentation.
o To ensure that no penalties or delays are incurred by incorrect or late return of documentation.
o To maintain accurate and up to date
Communications:
o To maintain daily / hourly contact with Sales Managers and Sales Executives.
o To ensure any market changes are immediately communicated to Sales staff.
o To maintain effective contacts within finance & insurance companies.
o To maintain effective relationships with manufacturers’ representatives.
o To deal with customer queries / complaints in a clear and courteous manner.
o To maintain a flexible and supportive relationship with Sales Executives.
o To respond to all reasonable requests from FSP/Line Managers regarding deadlines and returns, if contracted to do so.
Marketing:
o To contribute to Dealership marketing plan by contributing input covering total F & I Services.
o To provide an input to all special events, "Days" or "Weeks".
o To ensure that reasonable Dealership hours are adhered to at all times.
• Any ad hoc admin/ other responsibilities as and when required, as per management discretion