The purpose of this position is to maintain, service and repair material handling equipment, systems, and products on company premises or at customer sites in a timely and cost-effective manner so that customer and company requirements are met, maintaining of vehicle records.

To perform this job successfully, the appointed individual must be able to perform each essential duty / key performance area satisfactorily. This list of key performance areas is not exhaustive and may be changed / supplemented to accommodate business needs from time to time:

·        Servicing of material handling equipment and maintaining forklift serviceability to specified standards and according to set procedures by delivering quality service / maintenance.

·        Perform accurate diagnosis / troubleshooting in event of breakdown of equipment; communicate what repairs are needed by advising customer and/or supervisor.

·        Maintains vehicle maintenance and operational data / history by updating and timeously communication information that must go on record.

·        Promote service / maintenance programs.

·        Provide complete customer satisfaction in a polite and professional manner.

·        Ensure proper communication between self, workshop staff (Field Service Team Leader and Controller) and customer.

·        Ensure OHSACT requirements are met in all actions on company and client premises; maintains a safe work environment by verifying vehicle safety device operations, following standards and procedures and in general complying with legal regulation.

·        Updates job knowledge by participating in educational opportunities