Key duties and responsibilities:
- Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
- Install, configure, and troubleshoot computer hardware, operating systems, applications, and network devices.
- Diagnose and resolve technical issues, either remotely or on-site, ensuring minimal disruption to operations.
- Set up and maintain computer systems, including hardware, software, and network infrastructure.
- Perform regular system upgrades and patches to ensure optimal performance and security.
- Maintain accurate records of IT assets, including inventory and equipment configurations.
- Collaborate with other IT team members to develop and implement solutions for complex technical issues.
- Provide training and guidance to end-users on the use of IT systems, software, and applications.
- Stay up to date with emerging technologies and industry trends to ensure the continuous improvement of IT services.
- Any ad hoc admin/ other responsibilities as and when required.