Summary Statement:

The Contracts Specialist will be responsible for managing and overseeing all long-term rental and maintenance agreements with corporate customers. The role involves managing the contract lifecycle and mitigating risks associated with contractual service level agreements. Collaborate with internal stakeholders on overall commercial direction and project management, implementation, coordination and monthly meetings with customers.

Key Performance Areas:

To perform this job successfully, the appointed individual must be able to perform each essential duty / key performance area satisfactorily. This list of key performance areas is not exhaustive and may be changed / supplemented to accommodate business needs from time to time:
Key Responsibilities
Contract support & review:
Provide legal with the necessary commercial information to draft, review and edit agreements to ensure they are accurate and compliant with legal and company standards.
Ensure all contract terms are clear, enforceable, and aligned with company’s strategic objectives and policies.
Negotiation:
Lead contract negotiations with external parties to achieve favorable terms and conditions.
Collaborate with internal stakeholders to understand their needs and ensure these are reflected in the contract terms.
Compliance and Risk management:
Ensure compliance with all relevant laws and regulations.
Identify potential risks in contract terms and suggest amendments to mitigate such risks.
Monitor contract performance and ensure all parties adhere to contractual obligations.
Contract Administration:
Manage the contract lifecycle from handover to closure, ensuring all contractual obligations are met.
Maintain accurate and up-to-date records of all contracts and related documents.
Track contract expiration dates and initiate renewals or terminations as necessary.
Stakeholder Collaboration:
Work closely with rental, aftermarket, legal, finance, procurement, and other departments to ensure contract terms are acceptable and meet the needs of the business.
Provide guidance and training to internal teams on contract policies and procedures.
Reporting and Analysis:
Prepare regular reports on contracts status, compliance, and performance metrics.
Conduct periodic audits of contracts to ensure accuracy and completeness.

Overall responsibility to effectively plan, develop and manage our Corporate Customer base.
Consistently monitor and report on progress of the projects to internal and external stakeholders.
Present reports defining projects progress, challenges, and solutions.
Ensure outstanding customer satisfaction by maintaining strong working relationships.
Handle client issues, throughout the contract implementation lifecycle, in a timely and accurate manner.
Assist the sales teams in customer acquisitions, planning, retention, and management.
Define, document, agree, monitor, measure, report and review the level of onsite services, administration, and accounts.
Manage communication and project risk.
Manage project conflict and delivery.
Review of terms and conditions from main customer contract and highlight the notice periods, penalties, milestone dates, contract performances, payment terms, change management requests.