Job Specification:
The successful candidate will be responsible for the following:
Sales Responsibility:
• Attend to walk-in customers and telephonic/ email queries promptly and efficiently.
• Invite all customers to make use of the demonstration drive.
• Maintain a high level of customer prospecting and actively engage in business development initiatives.
• Establish a daily call scheduling system to follow up on prospective customer leads.
• Follow up on existing customers according to the company schedule and develop a “Spotters” network.
• Ensure vehicle unit sales and vehicle accessory sales are aligned with the dealership and/ or franchise requirement.
• Ensure vehicle gross profit percentage is aligned with the dealership and/ or franchise requirement.
Customer Care:
• Ensure to introduce customers to all accessories and additional services, e.g., warranty/ service/ insurance
• Ensure the correct handover procedure is followed once the vehicle is prepared and delivered as per standard requirement.
• Ensure that satisfactory CE levels are achieved as per manufacturing targets.
Administration:
• Keep updated and comply with all applicable Group/ Dealer/ OEM prescribed policies and procedures.
• Complete all documentation in full according to company procedures.
• Maintain accurate records of all transactions and collect all monies due to the company upon delivery of the vehicle.
• Ensure demonstrator/ company car is kept in showroom condition.
Product/ Industry Knowledge:
• Attend all sales meetings, product/ business updates and training courses as required by management.
• Keep updated with new motor industry trends with self-study of relevant reading material.
• Any ad hoc admin/ other responsibilities as and when required, as per management discretion.