Join our CFAO MOBILITY Division!
MEETING THE MOBILITY NEEDS OF BUSINESS & INDIVIDUALS
Mobility is one of the keys to development on the Continent.
We must constantly fi nd the most efficient mobility solutions for the greatest number of people.
Wherever we operate, we need to move from selling vehicles to providing mobility solutions for everyone.
Our Offer includes the complete automotive offering , including, two-wheelers, marine engines,coaches, lorries, handling equipment, tyres and spare parts.
Our production and assembly sites in Africa are a shining example of our commitment to actively support industrialisation in the region and creating an affordable offer.
We looking for a Operations Coordinator - Tyre Department based : Kenya
Job description:
Job Purpose
1. Inventory Management: Ensure accurate monthly inventory reconciliation, efficient sales order processing, and timely coordination of deliveries.
2. Administrative Support: Provide comprehensive office administrative support to facilitate smooth business operations.
3. Operational Coordination: Liaise effectively with all service providers, including warehousing, repair and maintenance vendors, utility providers, pallet tracking, stock management, and logistics partners to ensure operational efficiency.
4. Local Product Sourcing & Branch Support: Assist in local product sourcing and support branch inquiries as needed to ensure product availability and seamless operational continuity.
Operations Responsibilities
·Ensure the warehousing service provider manages inventory in accordance with CMK specifications and promptly report any deficiencies to management.
·Conduct regular compliance checks to ensure adherence to inventory management standards.
·Process and invoice customer orders accurately and in a timely manner.
·Proactively follow up on customer orders and address any pending or unfulfilled orders.
·Ensure all returned orders are properly inspected and handled strictly in line with CMK Return SOP.
·Oversee biannual stock takes and weekly perpetual counts in accordance with PACI guidelines.
·Ensure warehouse audits are conducted as per CMK specifications, report compliance findings to management, and implement best-practice recommendations to improve operational efficiency.
· Communicate updated product availability to Key Account Managers (KAMs) at an appropriate frequency to support sales activities.
·Manage distribution logistics to ensure timely stock deliveries in line with SOP and maintain accurate delivery records.
·Oversee consignment stock management, including agreements and adherence to SOPs.
·Ensure strict compliance with Standard Operating Procedures (SOPs) for all deliveries, including accurate documentation.
·Facilitate product returns for cancelled orders in accordance with SOP, ensuring compliance and efficiency.
·Ensure all dealers are properly registered on the Dealer Portal and that stock status is consistently updated.
·Coordinate with other departments on warehouse requirements to ensure smooth and efficient operations.
Customer Service Responsibilities
·Assess and respond to customer commercial requests, proposing alternative solutions where necessary to meet client needs.
·Accurately record and process customer orders to ensure a seamless customer experience.
·Promote and sell Tyre Division products nationwide using company-approved platforms.
·Monitor customer portfolios to maintain service quality and commercial oversight.
·Maintain effective communication and coordination with sales teams to strengthen customer support.
· Manage and resolve customer complaints promptly and efficiently to ensure customer satisfaction.
· Integrate logistical complaints into resolution process
Profil request:
Minimum Level of Academic and Professional Qualification
Business Degree from a reputable University.
Minimum Level of Experience Required
2 Years’ experience in a busy warehouse operation
COMPETENCIES
Technical
a) Customer Service Relationship
b) Logistic Practices
c) Supply planning
d) Distribution & logistics
e) Stock management
f) Marketing & sales
g) Product & Service and Technical Knowledge
h) Customer Value Management
Functional
i) Customer contact
j) Communication / Presentation
k) Microsoft Office skills: Excel, word, ppt.
Behavioral
l) Integrity & Trust – Demonstrates honesty, transparency, and ethical conduct; keeps confidences, admits mistakes, and presents facts appropriately without personal bias.
m) Self-Drive – Shows initiative and continuously develops skills to contribute to overall business growth.
n) Role Model – Sets a positive example through professionalism, accountability, and strong work ethic.
o) Customer Focus – Builds and maintains strong relationships with internal and external customers, earning trust and respect.
p) Innovation – Proactively identifies and implements improved ways of working to enhance efficiency and effectiveness.
q) Time Management – Effectively prioritizes tasks and manages time to meet deadlines.
r) Drive for Results – Takes ownership of responsibilities and consistently meets or exceeds performance goals.
s) Interpersonal Skills – Builds constructive and collaborative relationships with colleagues and customers.
t) Ethics & Values – Operates in alignment with the core values and principles of CFAO Mobility Kenya Ltd, demonstrating professionalism and corporate responsibility.