PURPOSE OF POSITION:
- To always ensure the highest degree of customer satisfaction.
- To maintain agreed profit margins and return on investment.
- To actively seek to maintain/achieve an acceptable market share.
- To maintain a satisfactory parts service to another dealership department.
- To sell the maximum number of parts to trade and retail customers.
MINIMUM QUALIFICATIONS/REQUIREMENTS:
- Grade 12 certificate/ Equivalent.
- Five years’ experience as Parts Controller/Supervisor.
- Sound knowledge of budgeting and controls.
- Experience in managing a big department.
- Must have Parts Manager experience in a Large Dealership.
- Experience in the operation of a computerised parts system, processes and procedures.
- Up-to-date product knowledge.
KEY DUTIES AND RESPONSIBILITIES:
- To report on monthly/quarterly agreed performance ratios, comparing actual with targeted performance and report all variances in budget to General Manager on a daily/weekly basis.
- To report daily to the General Manager on sales, unit-downs and daily perpetual stock takes.
- The Parts Manager will be responsible for the various computer reports as per the list supplied, which include daily, weekly and monthly analysis. These reports are to be analysed and used as a management tool to correct any inefficiencies or negligence within the parts department. These reports must be neatly filed for inspection by the Group Parts Manager.
- To assume full responsibility and accountability for the stockholding in his/her branch. Parts Managers are required to control and monitor daily and unit down orders and sign off all credit returns from customers and control redundancies whilst maintaining the balance between stock and sales.
- Perpetual stock takes must be done daily reporting the monthly variances in the monthly pack to CFAO Mobility.