General information
Join our CFAO MOBILITY Division !
MEETING THE MOBILITY NEEDS OF BUSINESS & INDIVIDUALS
Comprising the most extensive vehicle retail network in Africa, we provide all mobility-related sectors with a multi-brand offer, partnering with global automotive manufacturers : sales of new and used vehicles, short or long-term rentals, fleet management and maintenance.
Our Offer includes the complete automotive offering , including, two-wheelers, marine engines, coaches, lorries, handling equipment, tyres and spare parts. Our production and assembly sites in Africa are a shining example of our commitment to actively support industrialisation in the region and creating an affordable offer.
We looking for a Parts Salesperson M/F based
: South Africa
Job Description :
MINIMUM REQUIREMENTS:
- Senior Certificate (Grade 12)
- Computer literate (Office suite – Intermediate Level)
Advantageous Requirements:
- Driver’s licence
- Autoline / ADP experience
- Parts experience in Motor Dealership Industry
- Basic BMW SA product knowledge
Essential Competencies:
- Delivering Results and Meeting Customer Expectations
- Relating and Networking
- Achieving Personal Work Goals and Objectives
- Following Instructions and Procedures
- Planning & Organising
- Persuading and Influencing
Profil Request :
DUTIES AND RESPONSIBILITIES:
- Contact possible new/existing customers regularly (i.e., email, phone etc.)
- Actively market/advertise products and brand to existing/non-existing
- BMW Group customers; creating continuous brand/product awareness
- Receive, welcome and attend to all walk-in customers
- Assist internal (i.e. workshop/sales) customers in a professional and courteous manner
- Attend to general telephonic enquiries
- Establish customer needs by asking open questions, actively listening and taking notes
- Ensure parts display area is clean and tidy
- Ensure parts display area stock is current
- Ensure correct pricing is indicated
- Ensure any stock discrepancies are reported to management and last sold items are reported as such
- Identify parts not utilised and not put into stock (non-stocking items
- Check parts received are correct as per client requirement
- Ensure effective product knowledge (parts) understanding
- Explain technical details in a simple and understanding manner and highlight benefits to add value (i.e. EPC – electronic parts catalogue)
- Present the product on the customers’ needs and desires
- Supply trade customers with accurate and timeous quotations
- Verify where part can be sourced from (i.e. other dealer, DMDC)
- Place on order with supplier
- Confirm accuracy of ETA (estimated time of arrival)
- Continuously follow up on ETA and keep client updated
- Ensure correct order form is generated with accurate information and all relevant supporting documents
- Ensure dispatch supervisor is briefed on receiving/dispatch priorities
- Locate specified order within desired timeframe (customer needs)
- Ensure parts are correct (i.e. correct part, quantity, good condition)
- Ensure timeous delivery of order
- Ensure correct text invoice on ordered part (cash sales)
- If external order, ensure parts requisition slip signed together with job card by supplier and receiver (cash sales)
- Issue documentation with ordered part (cash sales)
- Issue part, once proof of payment has been received (cash sales)
- Confirm receipt of order slip (non – cash sales)
- Verify order with order no. (non – cash sales)
- Create invoice with order no. (non - cash sales)
- Supply part with invoice (none – cash sales)
- Ensure adherence to specified discount structures.
- Identify and inform client of reason for any under / over payment.