General information

Join our  CFAO MOBILITY Division !

                           

 

MEETING THE MOBILITY NEEDS OF BUSINESS & INDIVIDUALS

Comprising the most extensive vehicle retail network in Africa, we provide all mobility-related sectors with a multi-brand offer, partnering with global automotive manufacturers : sales of new and used vehicles, short or long-term rentals, fleet management and maintenance. 

Our Offer includes the complete automotive offering , including, two-wheelers, marine engines, coaches, lorries, handling equipment, tyres and spare parts. Our production and assembly sites in Africa are a shining example of our commitment to actively support industrialisation in the region and creating an affordable offer. 

 

We looking for a Parts Salesperson M/F  based : South Africa

 

Job Description :

 

PURPOSE OF POSITION:

  • To provide a service to all-customers that will promote the profitable sale of parts and accessories over the sales counters.
  • To always ensure the highest level of customer satisfaction.


MINIMUM REQUIREMENTS:

  • Grade 12/ Equivalent.
  • Computer literate. Excel proficiency beneficial.
  • 2 years’ experience in sales and customer relations.
  • At least 2-year experience in Parts Sales
  • Understanding of the financial appreciation of parts beneficial.
  • Technical understanding of vehicles will be beneficial.
  • Good verbal and written communication skills in Afrikaans and English.
  • Clean criminal record.
  • Valid unendorsed driver’s license.
  • Neat and professional appearance always.
  • Ability to work independently without supervision, whilst maintaining a high-performance work ethic.
  • Ability to be motivated and productive under pressure.
  • OEM experience will be beneficial.
  • Knowledge of CDK , Microcat , Panda and BSI will be beneficial.

 

 

Profil Request :

 

DUTIES AND RESPONSIBILITIES:

 

  • Present and always promote the company image and products.
  • Maintain and sustain high levels of counter image and housekeeping.
  • Greet all customers promptly and professionally; and always provide excellent customer service.
  • Effectively communicate to retail and trade customers face-to-face, via email and telephonically to optimise sales.
  • Accurately identify the customers’ requirements with regards to their requests for parts.
  • Utilise the company inhouse system to identify relevant information e.g. part number, vehicle, chassis number, engine number and year of production.
  • Enter all necessary information in the inventory list and control system records.
  • Advise customer of procedure for interpretation, selection payment and collection of parts.
  • Follow the sales process through to installation and/or delivery to customer.
  • Achieve gross profit according to Dealer budgeted targets and franchise standards (NB!)
  • Provide excellent customer service within deadline and ensure customer satisfaction and effective CRM.
  • Assist with the implementation of parts promotions.
  • Record and enter special orders.
  • Ensure effective management of cash outstanding as per department and company policy.
  • Place material in warranty parts bin area, as required.
  • Return any defective parts to the warehouse or supplier as per department rules.
  • Effectively track all lost sales.
  • Return all unsold merchandise to stock or supplier as per department rules and company policy.
  • Assist with all stock takes.
  • Notify Warehouse Supervisor of all discrepancies between inventory records and shelf quantities.
  • Ensure effective management of WIP reports.
  • Develop and maintain a new customer business prospecting database.
  • Maintain a professional customer follow-up system via planned telephone contact/ customer visits.
  • Perform related or other ad hoc tasks, at the discretion of management.
  • Ad hoc duties as and when required.