Summary Statement:

The purpose of this position is to assist the aftermarket team to ensure best management practices are followed in all areas of responsibility regarding meeting key performance criteria, service delivery objectives, procedures and actions, promoting a customer-oriented service and to implement and uphold actions in line with company strategic vision.

Key Performance Areas:
To perform this job successfully, the appointed individual must be able to perform each essential duty / key performance area satisfactorily. This list of key performance areas is not exhaustive and may be changed / supplemented to accommodate business needs from time to time. This position would also, apart from key performance areas stipulated below, be required to assist the supervisor / manager with other duties from time to time, as may be deemed necessary:

Compiling Quotations and submitting to the customer within 24 hours

Follow up on submitted quotes (3x per quote)

Customer satisfaction.

Feedback daily to managers

Compile weekly Quote report

Support the team to achieve predetermined targets

Foster and maintain dedication to service excellence in every aspect of work carried out; ensure timeous feedback / communication to customers

Processing of invoices, creating order numbers, updating of records on Kerridge system (ensuring that jobs are opened and closed as per company standards, accurate and timeous processing of invoices, generating order numbers for both internal and external customers, accurate and timeous processing of technician / mechanic time sheets, etc.). Various specific administrative tasks relating to invoices and managing service schedules are included in this area of responsibility if required

Providing scheduled (monthly, weekly and daily) and ad-hoc reports as might be requested by department / manager or supervisor and / or product support engineer / foreman.

General administrative duties