General information
Join our CFAO MOBILITY Division !
MEETING THE MOBILITY NEEDS OF BUSINESS & INDIVIDUALS
Comprising the most extensive vehicle retail network in Africa, we provide all mobility-related sectors with a multi-brand offer, partnering with global automotive manufacturers : sales of new and used vehicles, short or long-term rentals, fleet management and maintenance.
Our Offer includes the complete automotive offering , including, two-wheelers, marine engines, coaches, lorries, handling equipment, tyres and spare parts. Our production and assembly sites in Africa are a shining example of our commitment to actively support industrialisation in the region and creating an affordable offer.
We looking for a Receptionist M/F based
: South Africa
Job Description :
PURPOSE OF POSITION:
To ensure that every client is courteously and pleasantly attended to, either telephonically or personally at point of contact, and that client's needs and requirements are promptly attended to.
To keep records and documentation up to date on a daily basis.
MINIMUM REQUIREMENTS
- Senior Certificate (Grade 12)
- Computer literate.
- Openly and pleasantly conversant
- Clean criminal record,
- Good verbal and written communication skills in English.
Profil Request :
KEY DUTIES AND RESPONSIBILITIES:
- Answer all incoming calls promptly and courteously and make outgoing calls on request.
- To ensure that incoming calls are connected in the shortest possible time.
- Assist incoming callers by giving information requested and redirecting calls where necessary.
- Take messages and ensure dispatch and receipt thereof.
- Report telephone/PABX faults and ensure that technicians tend to the problem.
- Report operational problems regarding unanswered calls and excessive private use causing delays and obstacles to effective communication.
- Arrange schedule of relief operators during off duty time.
- Ensure clean, neat, and tidy appearance of reception area to ensure proper image of dealership is maintained.
- Maintain a neat personal appearance and friendly manner at all times.
- In instances where customers express dissatisfaction with any of the company’s services, transfer the calls to the relevant manager immediately or in his/her absence to the General Manager.
- Issue receipts for all cash and account payments.
- Ensure that cash from parts and service departments are received on time, the cash checked, and receipts issued.
- Ensure that all monies are locked away safely.
- Total the receipts book and bank all payments daily.
- Ensure that petty cash is recorded properly and reimbursed regularly.
- Assist the VSB clerk when needed.
- Assist with clerical administration as requested.
- Ad hoc duties, as and when required.