Key Performance Areas: 

To perform this job successfully, the appointed individual must be able to perform each essential duty / key performance area satisfactorily. This list of key performance areas is not exhaustive and may be changed / supplemented to accommodate business needs from time to time. This position would also, apart from key performance areas stipulated below, be required to assist the supervisor / manager with other duties from time to time, as may be deemed necessary:

Switchboard Operation

Overall responsibility for answering, screening and directing incoming phone calls on main switchboard

Take and forward messages

Test lines and report faults timeously

Facilitating customer complaints and queries; foster and maintain dedication to

service excellence in every aspect of work carried out; ensure timeous

feedback / communication to customers

Reception Organization

Manage company’s reception area and greet and direct visitors, suppliers and

Customers

Administration

Assist with a variety of daily / routine administrative tasks for Admin Department

Distribute and manage courier deliveries daily.

Oversee meeting and training room bookings

Liaise with Housekeepers for refreshments required in respective meeting rooms

Update telephone list and manage switchboard programming.

Branch Verifications

Full Responsibility of Petty Cash

Purchasing for Branch

Vehicle Fleet Management – Will be required to be Branch Proxy for Licensing & Fines

Required Minimum Knowledge, Skills Education / Training and Experience Requirement(s):
The requirements listed below are representative of the knowledge, skills, education / training and   experience required for this position:

Grade 12 / Matric
Minimum of 3 years’ experience in similar position and environment with exposure to
general office administration duties

Computer literacy – specifically in MS Outlook, Word and Excel
Proficiency of Kerridge will be an advantage
 

Knowledge Requirements:
Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Clerical — Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology

English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Computers and Electronics — Knowledge of electronic equipment, and computer hardware and software, including applications and programming.
 

Required Skills:
Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Speaking — Talking to others to convey information effectively.
Reading Comprehension — Understanding written sentences and paragraphs in work related documents.
Writing — Communicating effectively in writing as appropriate for the needs of the audience.
Service Orientation — Actively looking for ways to help people.
Learning Strategies — Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.
Social Perceptiveness — Being aware of others' reactions and understanding why they react as they do.
Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Time Management — Managing one's own time and the time of others.
Active Learning — Understanding the implications of new information for both current and future problem-solving and decision-making.
 

Required Abilities:
Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences.
Oral Expression — The ability to communicate information and ideas in speaking so others will understand.
Speech Recognition — The ability to identify and understand the speech of another person.
Speech Clarity — The ability to speak clearly so others can understand you.
Information Ordering — The ability to arrange things or actions in a certain order or pattern