Requirements
· Grade 12 or equivalent
· Minimum 1 year experience in Debt Collections
· Strong negotiation and communication skills.
· Excellent attention to detail and accuracy.
· Ability to manage difficult conversations professionally.
· Ability to work independently and meet collection targets.
· Strong organizational and time-management skills.
Key Responsibilities
· Legal handover & administering of outstanding Individual Renter accounts (Set process in place)
· Ensuring account accuracy prior to Legal Handover
· Ensuring correct capturing and allocation of payments
· Tending to customer account queries timeously
· Liaising with Attorneys regarding handed over matters
· Tending to Branch phone calls relating to blocked renters
· Any other Adhoc requirements within the department