Summary Statement:

The purpose of this position is to provide an accurate and reliable sales order administrative function to the Sales Team; to build and foster positive customer relationships; and to provide an efficient and accurate administrative support function to the Sales Division as a whole in line with the division’s administrative procedures and practices; to implement and uphold actions in line with company strategic objectives; to maximize efficiency and ensure administrative functions in the Sales Division is operating according to set targets and in line with operational requirements.

Key Performance Areas:

To perform this job successfully, the appointed individual must be able to perform each essential duty / key performance area satisfactorily. This list of key performance areas is not exhaustive and may be changed / supplemented to accommodate business needs from time to time:

Overall responsibility to ensure sales orders received are completed, processed and distributed correctly and timeously
Receiving and accurately processing of sales order documentation
Follow up on estimated delivery dates if unit is not in stock and communicate estimated delivery dates with sales team
Process invoice(s)
Preparation of relevant documentation & gate passes
Assist Sales team in preparation of documentation
Overall responsibility to assist Sales department with general admin functions
Overall responsibility to ensure all administrative functions are in place and being followed / implemented effectively and in line with company and system requirements; overall responsibility to ensure administrative tasks performed by self and admin team are completed accurately and timeously
Overall responsibility to accurately and timorously prepare and distribute scheduled (monthly, weekly and daily) and ad-hoc reports as might be requested
Facilitating customer complaints and queries; foster and maintain dedication to service excellence in every aspect of work carried out; ensure feedback / communication to customers
Participation in team/department meetings and development/training initiatives to ensure that the sales team functions as an efficient resource for the company by continuously evaluating and monitoring quality and accuracy of work, implementing and actively participating in development initiatives in line with company strategic objectives, ensure effective inter-departmental and internal communication.