Sales Administrator M/F

Join CFAO South Africa !

From the sale of new and used vehicules and tricks, to supply -chain,logistics management, material handling ans assembly for the automotive Industry, CFAO South Africa delivers a range of integrated mobility solutions across the automotive value chain contributing towards the support, development and growth of the Automotive Industry in South Africa, and across the rest of Africa.

we are looking for    Sales Administrator M/F   based:   

Job description:

The purpose of this position is to provide an accurate and reliable sales order administrative function to the Sales Team; to build and foster positive customer relationships; and to provide an efficient and accurate administrative support function to the Sales Division as a whole in line with the division’s administrative procedures and practices; to implement and uphold actions in line with company strategic objectives; to maximise efficiency and ensure administrative functions in the Sales Division is operating according to set targets and in line with operational requirements.

• Overall responsibility to ensure sales orders received are completed, processed and distributed correctly and timeously
o Receiving and accurately processing of sales order documentation
o Follow up on estimated delivery dates if unit is not in stock and Communicate estimated delivery dates with sales team
o Process invoice(s)
o Preparation of relevant documentation & gate passes
o Assist Sales team in preparation of documentation
• Overall responsibility to assist Sales department with general admin functions
• Overall responsibility to ensure all administrative functions are in place and being followed / implemented effectively and in line with company and system requirements; overall responsibility to ensure administrative tasks performed by self and admin team are completed accurately and timeously
• Overall responsibility to accurately and timorously prepare and distribute scheduled (monthly, weekly and daily) and ad-hoc reports as might be requested
• Facilitating customer complaints and queries; foster and maintain dedication to service excellence in every aspect of work carried out; ensure feedback / communication to customers
• Participation in team/department meetings and development/training initiatives to ensure that the sales team functions as an efficient resource for the company by continuously evaluating and monitoring quality and accuracy of work, implementing and actively participating in development initiatives in line with company strategic objectives, ensure effective inter-departmental and internal communication.

Profil demandé :

·         Knowledge Requirements:

o   English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

o   Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

·         Required Skills:

o   Active listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

o   Reading Comprehension — Understanding written sentences and paragraphs in work related documents.

o   Time Management — managing one's own time and the time of others.

o   Speaking — talking to others to convey information effectively.

o   Writing — communicating effectively in writing as appropriate for the needs of the audience.

o   Coordination — adjusting actions in relation to others' actions.

o   Service Orientation — actively looking for ways to improve our service delivery

·         Work Activities:

o   Getting Information — observing, receiving, and otherwise obtaining information from all relevant sources.

o   Communicating with Supervisors, Peers, or Subordinates — providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

o   Performing Administrative Activities — performing day-to-day administrative tasks such as maintaining information files and processing paperwork.

o   Processing Information — compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.

o   Documenting/Recording Information — entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.

o   Organizing, Planning, and Prioritizing Work — Developing specific goals and plans to prioritize, organize, and accomplish your work.

o   Scheduling Work and Activities — Scheduling events, programs, and activities, as well as the work of others.