General information
Join our CFAO MOBILITY Division!
MEETING THE MOBILITY NEEDS OF BUSINESS & INDIVIDUALS
Mobility is one of the keys to development on the Continent.
We must constantly fi nd the most efficient mobility solutions for the greatest number of people.
Wherever we operate, we need to move from selling vehicles to providing mobility solutions for everyone.
Our Offer includes the complete automotive offering , including, two-wheelers, marine engines,coaches, lorries, handling equipment, tyres and spare parts.
Our production and assembly sites in Africa are a shining example of our commitment to actively support industrialisation in the region and creating an affordable offer.
We looking for a Service Administrator M/F based : Zambia
Job description:
We are seeking a highly organized and customer‑focused Service Administrator to support efficient service operations within the branch. The successful candidate will coordinate daily service activities, prepare operational reports, manage Work in Progress (WIP), handle first‑line customer complaints, and ensure accurate DBM order opening and costing.
Profil request:
• Monitor service turnover, Gross Profit, and overall departmental performance to meet set targets.
• Manage WIP, warranty processes, Vehicle in Yard (VIY), and ensure accurate service documentation.
• Provide excellent customer service, handle first‑line complaints, and communicate job progress, costs, and delivery times.
• Support workshop efficiency through appointment scheduling, upselling activities, and adherence to Toyota’s 7‑Step Service Procedure and TSM standards.
• Conduct weekly tool checks, manage missing tool reports, and ensure accurate Dealer Business Management order opening and billing.
• Vet warranty claims, prepare service reports, and contribute to debt reduction through customer engagement.
• Perform additional duties as assigned by management.