Service Advisor M/F

General information

Join our  CFAO MOBILITY Division !

                           

 

MEETING THE MOBILITY NEEDS OF BUSINESS & INDIVIDUALS

Comprising the most extensive vehicle retail network in Africa, we provide all mobility-related sectors with a multi-brand offer, partnering with global automotive manufacturers : sales of new and used vehicles, short or long-term rentals, fleet management and maintenance. 

Our Offer includes the complete automotive offering , including, two-wheelers, marine engines, coaches, lorries, handling equipment, tyres and spare parts. Our production and assembly sites in Africa are a shining example of our commitment to actively support industrialisation in the region and creating an affordable offer. 

 

We looking for a Service Advisor M/F  based : South Africa

 

Job Description :

 

Minimum Requirements:

 

  • Grade 12 qualification/ equivalent.
  • 3 - 5 years’ Dealership experience in a Service Advisor position.
  • Computer literacy skills and competency to make use inhouse system.
  • Clean criminal record.
  • A valid unendorsed SA driver's license

Practical knowledge of:

  • The product range/ brand.
  • Training on manufacturer’s range.
  • Customer Legislation and Trade practices.
  • Updated technical terminology and mechanical concepts.

Proficient experience in:

  • A corporate motor dealer group advantageous.
  • The manufacturer’s range.
  • Good verbal and written business communication in Afrikaans and English.
  • A neat appearance, presentable and a positive, honest work ethic.
  • Interpersonal interaction/ relationship building with people at all levels.
  • A considerate team-player.
  • Understanding and addressing the clients' needs.
  • Effective negotiation and persuasive influence.
  • A  good CSI records.
  • A proven CE track record.
  • A disciplined, deadline-driven work ethic and the ability to work under pressure.

 

 

Profil Request :

 

Job Specification:

 

  • Comply with internal/ Group service standards and procedures for optimal performance levels.
  • Communicate and respond to customer queries in person, via email or telephonically.
  • Assist customers with enquiries, bookings, scheduling services and collection of vehicles.
  • Liaise with the Foreman to ensure quality workmanship and productive control-procedures in the service department.
  • Accomplish adequate daily labour sales targets to achieve monthly budgeted figures.
  • Prepare and manage job cards and Technician notes with the required service details.
  • Ensure that all vehicles are serviced and maintained to customers' requirements and franchise standards.
  • Authorize the required parts to be ordered and follow up on outstanding parts on order.
  • Provide thorough feedback to the customer regarding services done and/ or outstanding.
  • Contact existing and potential customers and sell additional services e.g. maintenance plans.
  • Ensure that all costs, invoices, and claims are accurately completed daily.
  • Manage customer complaints quickly and effectively for optimal customer satisfaction.
  • Build continuous positive customer experiences and –relationships for enhanced customer satisfaction and retention.
  • Ensure that satisfactory CE levels are achieved as per manufacturing targets.
  • Continuously maintain high levels of productivity.
  • Any ad hoc admin/ other responsibilities as and when required.