General information
Join our CFAO MOBILITY Division !
MEETING THE MOBILITY NEEDS OF BUSINESS & INDIVIDUALS
Comprising the most extensive vehicle retail network in Africa, we provide all mobility-related sectors with a multi-brand offer, partnering with global automotive manufacturers : sales of new and used vehicles, short or long-term rentals, fleet management and maintenance.
Our Offer includes the complete automotive offering , including, two-wheelers, marine engines, coaches, lorries, handling equipment, tyres and spare parts. Our production and assembly sites in Africa are a shining example of our commitment to actively support industrialisation in the region and creating an affordable offer.
We looking for a Service Advisor M/F based
: Uganda
Job Description :
Job purpose
To ensure customer satisfaction through effectively identifying/interpreting customer needs and communicating them to the Workshop team to fix them right the first time.
Profil Request :
Key responsibilities
1. Accurate identification of customer needs and accurate repair order preparation.
2. Take all steps to address, resolve and follow up all customer complaints in the shortest time possible.
3. Update customers on progress of work and notify them of any changes to manage client expectations.
4. Carry out post service follow ups to ensure that customers are fully satisfied with services rendered.
5. Adhere to the Toyota Service Manual - Fix it right (Kodawari) and safety (Anzen) standards.
Educational and Experiential requirements
Minimum of a Diploma in Automotive/Mechanical engineering
At least 2 years' experience in the mobility/automotive industry - added advantage is customer interfacing experience.
Key competencies, skills and personal attributes
• Ability to drive and possessing a valid driving license.
• Good communication skills
• Interpersonal skills
• Ability to provide excellent customer service
• Conflict management
• Attention to detail
Please attach your curriculum vitae and academic transcripts/certificates as one document.