Service Advisor M/F

 Join our CFAO MOBILITY Division!

MEETING THE MOBILITY NEEDS OF BUSINESS & INDIVIDUALS

Mobility is one of the keys to development on the Continent.
We must constantly fi nd the most efficient mobility solutions for the greatest number of people.
Wherever we operate, we need to move from selling vehicles to providing mobility solutions for everyone.

Our Offer includes the complete automotive offering , including, two-wheelers, marine engines,coaches, lorries, handling equipment, tyres and spare parts.                                                           

Our production and assembly sites in Africa are a shining example of our commitment to actively support industrialisation in the region and creating an affordable offer. 

We looking for a Service Advisor M/F  based : Mauritius

Job description:

The Service Advisor acts as a primary point of contact between the clients and the workshop and ensures a high-quality service by greeting customers and providing them with advice on repair and spare parts. They are responsible for ensuring that customers build long-term loyalty through satisfaction.

Tasks: 

Optimize workshop operations:

• Follow the guidelines set up by CFAO and the manufacturers.
• Manage the stock of replacement cars.
•  

Welcoming customers:

• Manage and schedule the planning of vehicle service appointments.
• Build a good rapport of trust with customers by offering them a personalized service and listening to their needs.
• Evaluate client needs by asking them the appropriate questions.
• Explain the nature of the work to clients, the quality control methods and commit to the deadline and cost.
• Provide advice based on the vehicle's overall condition.
• Prepare quotation based on the client or insurance company request and conduct follow ups regarding repair approval.
• Conduct vehicle inspections and take pictures if required.
• Ensure that the repair orders are signed on the day of the repair and ensure the client receives a copy.

Ensuring that all commitments are met:

• Maintain contact with the clients regarding their quotations prepared, approved and update them on the status of the parts ordered as well as the date of reparation.
• Maintain contact with the workshop to be able to conduct follow-ups and receive updates on the progress of pending matters.
• Provide updates to clients or insurance companies by phone or email of any unforeseen delay or cost overruns and obtain their approval according to the established procedure.
• Ensure that the work performed meets the required standards to guarantee client satisfaction in terms of quality, time, and price.
• Generate invoices for Repair Orders (ROs) based on finished work, making sure they completely match the estimates that the client or insurance company has approved.
• Ensure that all approved work is completed prior vehicle delivery.
  
  Guiding customers during vehicle returns:
• Escort the clients till the register.
• Review with the client on the work performed and highlight the checks and test conducted.
• Ensure that the payment of the invoice (including any insurance excess) has been collected prior vehicle delivery.
• Accompany clients to their vehicle and remove protective covers.
  
  Invoicing of the Work or Repair Orders:
• Ensure that the repair/work orders of the delivered vehicles are submitted for invoicing.
• Be able to invoice the work or repair orders while verifying approved quotes and report any discrepancies to the supervisor.
• Send invoices to customers or insurers.
• Comply with the criteria of the CFAO Internal Control (PACI).
• Comply with the criteria of the CFAO Internal Control (PACI).
• Keep the vehicle parking area in good a good and clean condition.
• Comply with the company's internal policies.
• And any other tasks you may be assigned.