General information
Join our CFAO MOBILITY Division !
MEETING THE MOBILITY NEEDS OF BUSINESS & INDIVIDUALS
Comprising the most extensive vehicle retail network in Africa, we provide all mobility-related sectors with a multi-brand offer, partnering with global automotive manufacturers : sales of new and used vehicles, short or long-term rentals, fleet management and maintenance.
Our Offer includes the complete automotive offering , including, two-wheelers, marine engines, coaches, lorries, handling equipment, tyres and spare parts. Our production and assembly sites in Africa are a shining example of our commitment to actively support industrialisation in the region and creating an affordable offer.
We looking for a Service Manager M/F based
: South Africa
Job Description :
Purpose of Position:
To effectively control the work activities, labour sales of the service department at the above dealership, to obtain high quality workmanship, maximum customer satisfaction and optimum departmental profitability.
Minimum Requirements:
To qualify for an opportunity the following is essential:
- Grade12 / Equivalent
- Clean criminal record
- Excellent Technical, Admin skills
- Customer Relations knowledge
- Experience in the Motor Industry.
- Qualified Master Service Advisor.
Profil Request :
Duties will include
- To achieve budgeted figures. Effective management of cash outstanding
- Supervise service centre personnel
- Satisfy, meet and exceed customer needs by maintaining efficient and speedy repairs and service
- Ensure maximum efficiency with regards to hours worked versus hours sold
- To ensure maximum labour sales with regards to hours worked
- Effective managing and monitoring of carry overs
- Satisfactory CE levels are achieved
- Attend to and satisfactorily resolve customer queries in the required time
- Contact existing and potential customers to obtain additional business
- Assist fleet owners with technical advice
- Analyze sales reports and trade summaries according to budget and take corrective action where necessary
- Liaise with admin regarding staff requirements and ensure that all documentation is completed, updated and submitted for processing
- Maintain morale of staff and counsel where necessary
- Maintain discipline amongst workshop staff
- Maintain high standards in the application of the Recognition Agreement and Industrial Relations requirements
- Maintain a safe and clean working environment according to factory standards. Abide by OHS rules.
- Maintain factory standards in special tool store.
- Liaise with key staff to ensure that deadlines are adhered to
- Ensure that all work is carried out according to the franchise standards
- Ensure that all costing and claims are correct and timeous
- Ensure effective control procedures are applied to all vehicles booked in
- Ensure that no vehicle leaves the workshop without payment
- Maintain a high standard of housekeeping
- Ensure the tools and equipment are kept in good working order
- Analyze come-backs, discuss with the productive staff responsible and institute/introduce effective remedial action
- Liaise with parts department regarding outstanding parts on order
- Ensure that the responsible person contact the customers with regards to parts that was ordered and arrived
- Ensure that warranty claim parts are returned to warranty store
- Minimize unproductive time
- Control issuing of consumable materials
- Maintain and update technical knowledge and skills
- Ensure timeous oil dips with reports
- Ensure that all the required Manufacturer’s reporting is done timeously
- Carry out additional duties from time to time at the discretion of management
- Adhere to all CSDP Programs
- Obtain and maintain the Customer Experience scoreboard according to the Manufacturer’s targets
- Any ad hoc admin/ other responsibilities as and when required.