Purpose of Position:
To effectively control the work activities, labour sales of the service department at the above dealership, to obtain high quality workmanship, maximum customer satisfaction and optimum departmental profitability.
Minimum Requirements:
To qualify for an opportunity the following is essential:
- Grade12 / Equivalent.
- Clean criminal record.
- Excellent Technical, Admin skills.
- Customer Relations knowledge
- Experience in the Motor Industry. (Volkswagen experience will be advantageous)
- Qualified Master Service Advisor.
- Must have operation experience of a minimum of 1000 hours per month.
- Applied acumen for environmental and Health and Safety in the workplace.
- An understanding of Ombudsman Cases and RMI complaints.
Duties will include
- To exuberate Retail, Detail, Energy and Presence in the Service Department.
- Ensure the four business pillars are maintained - Client, Manufacturer, Customer and Staff.
- To achieve budgeted figures.
- Effective management of cash outstanding.
- Supervise service center personnel.
- Satisfy, meet and exceed customer needs by maintaining efficient and speedy repairs and service.
- Ensure maximum efficiency with regards to hours worked versus hours sold.
- To ensure maximum labour sales with regards to hours worked.
- Effective managing and monitoring of carry overs.
- Satisfactory CE levels are achieved.
- Attend to and satisfactorily resolve customer queries in the required time.
- Contact existing and potential customers to obtain additional business.
- Assist fleet owners with technical advice.
- Analyze sales reports and trade summaries according to budget and take corrective action where necessary.
- Liaise with admin regarding staff requirements and ensure that all documentation is completed, updated and submitted for processing.
- Maintain morale of staff and counsel where necessary.
- Maintain discipline amongst workshop staff.
- Maintain high standards in the application of the Recognition Agreement and Industrial Relations requirements.
- Maintain a safe and clean working environment according to factory standards. Abide by OHS rules.
- Maintain factory standards in special tool store.
- Liaise with key staff to ensure that deadlines are adhered to.
- Ensure that all work is carried out according to the franchise standards.
- Ensure that all costing and claims are correct and timeous.
- Ensure effective control procedures are applied to all vehicles booked in.
- Ensure that no vehicle leaves the workshop without payment.
- Maintain a high standard of housekeeping.
- Ensure the tools and equipment are kept in good working order.
- Analyze come backs, discuss with the productive staff responsible and institute/introduce effective remedial action.