In this critical role, you will lead and coordinate upstream supply chain activities including but not limited to the following;
Order Planning & Preparation
· Plan and prepare all required orders for customer repairs, stock replenishment across all brands, and local purchases.
· Ensure accurate quantities are ordered, including urgent, weekly, and stock orders.
· Maintain stock levels for ICC categories A, B, and C, avoiding duplicate orders when alternatives are available.
· Optimize orders to minimize costs and lead times.
· Create and submit orders in line with company processes using tools such as INCADEA, DDESK, Customer Portal, and manufacturer e-portals.
· Propose updates to IT tool parameters to reflect accurate lead times and packaging units.
· Submit orders for approval to the Supply Chain Manager and ensure successful EDI transmission to manufacturers.
Order Monitoring & Upstream Coordination
· Track each order part-by-part to ensure timely processing and shipping by manufacturers.
· Obtain and analyze backorder reports, update ETAs in INCADEA, and communicate changes to service/parts advisors.
· Prepare WIP reports and lead weekly follow-ups on customer orders for workshops and front counters.
· Coordinate follow-up meetings with AMS and CAPSTONE.
· Analyze manufacturer service rates, lead times, and air/sea shipping ratios (target: 80% sea).
· Recommend and implement improvement actions based on data analysis.
Internal Process Management
· Ensure all documentation for order placement is complete and compliant with internal procedures.
· Confirm that all ordered items are invoiced to customers.
· Archive all orders systematically.
· Collaborate with the Downstream Team Lead to prepare and submit monthly KPI reports by the 10th.
· Communicate order statuses to all stakeholders and verify order progress two weeks post-EDI submission.
· Perform any other related duties as assigned.