Summary Statement

The purpose of this position is to maintain, service and repair material handling equipment, systems, and products on company premises or at customer sites in a timely and cost-effective manner so that customer and company requirements are met; maintaining of vehicle records.

Key Performance Areas

To perform this job successfully, the appointed individual must be able to perform each essential duty / key performance area satisfactorily. This list of key performance areas is not exhaustive and may be changed / supplemented to accommodate business needs from time to time:
Servicing of material handling equipment and maintaining forklift serviceability to specified standards and according to set procedures by delivering quality service / maintenance.
Perform accurate diagnosis / troubleshooting in event of breakdown of equipment; communicate what repairs are needed by advising customer and/or supervisor.
Maintains vehicle maintenance and operational data / history by updating and timeously communication information that must go on record.
Promote service / maintenance programs.
Provide complete customer satisfaction in a polite and professional manner.
Ensure proper communication between self, workshop staff (Field Service Team Leader and Controller) and customer.
Ensure OHSACT requirements are met in all actions on company and client premises; maintains a safe work environment by verifying vehicle safety device operations, following standards and procedures and in general complying with legal regulation.
Updates job knowledge by participating in educational opportunities.




Required Minimum Knowledge, Skills Education / Training and Experience Requirement(s):
The requirements listed below are representative of the knowledge, skills, education / training, and experience required for this position:

Matric, Grade 12 or equivalent qualification.
Qualified Diesel and/or Petrol Mechanic, plus experience with forklifts or similar material handling equipment; or Qualified Forklift Mechanic.
Minimum of 3 years’ mechanical, hydraulic and electrical experience pertaining to forklifts.
General working knowledge of auto electrical systems (ignition, starting, charging, illumination).
Excellent work ethic – honest, reliable, hardworking, dedicated and takes pride in work carried out.
Highly developed prioritising and multi-tasking skills; strong sense of urgency; problem solving and decision-making skills.
Excellent communication skills with people at all levels in an organisation.
Dedication to service excellence in every aspect of work carried out, strong focus on attention to detail and accuracy.
Excellent communication skills with people at all levels in an organisation – must be able to converse fluently and comfortably in English; must be able to read and write English.
Ability to work with little or no supervision and still complete tasks timeously; enthusiastic, self-motivated and can use own initiative.
Ability to work under pressure.
Ability to understand and follow safety measures and precautions.
Ability to interpret and apply technical information.
Ability to read and interpret schematics, diagrams, operations manuals, and manufacturer’s specifications.