· Servicing of material handling equipment and maintaining forklift serviceability to specified standards and according to set procedures by delivering quality service / maintenance.
· Perform accurate diagnosis / troubleshooting in event of breakdown of equipment; communicate what repairs are needed by advising customer and/or supervisor.
· Maintains vehicle maintenance and operational data / history by updating and timeously communication information that must go on record.
· Promote service / maintenance programs.
· Provide complete customer satisfaction in a polite and professional manner.
· Ensure proper communication between self, workshop staff (Field Service Team Leader and Controller) and customer.
· Ensure OHSACT requirements are met in all actions on company and client premises; maintains a safe work environment by verifying vehicle safety device operations, following standards and procedures and in general complying with legal regulation.
· Updates job knowledge by participating in educational opportunities
· General working knowledge of auto electrical systems (ignition, starting, charging, illumination)
· Excellent work ethic – honest, reliable, hardworking, dedicated and takes pride in work carried out
· Highly developed prioritising and multi-tasking skills; strong sense of urgency; problem solving and decision-making skills
· Excellent communication skills with people at all levels in an organisation
· Dedication to service excellence in every aspect of work carried out; strong focus on attention to detail and accuracy
· Excellent communication skills with people at all levels in an organisation – must be able to converse fluently and comfortably in English; must be able to read and write English
· Ability to work with little or no supervision and still complete tasks timeously; enthusiastic, self-motivated and can use own initiative
· Ability to work under pressure
· Ability to understand and follow safety measures and precautions
· Ability to interpret and apply technical information
· Ability to read and interpret schematics, diagrams, operations manuals and manufacturer’s specifications
· Ability to identify and correctly utilise relevant diagnostic equipment and specialised tools
· Willingness and capability to continue learning and growing with new technology and models