The purpose of this position is to provide an accurate and reliable administrative, sales and Tyre technical support function to the Parts Department and Aftermarket Sales Team, to implement and uphold actions in line with company strategic objectives, to add maximum value to the efficiency of the Tyre Department in order to ensure the department reach the set targets in line with operational requirements

To perform this job successfully, the appointed individual must be able to perform each essential duty / key performance area satisfactorily. This list of key performance areas is not exhaustive and may be changed / supplemented to accommodate business needs from time to time:
Overall responsibility to manage the Tyre Department, Stock Holding & Tyre Fitment Teams in KZN reporting to this position (manage team by means of continuous performance feedback, coaching  and counselling to ensure ongoing improvement of performance, bi-annual performance appraisals per staff member, payroll information to be compiled and submitted timeously, monthly / weekly team meetings, achieving employee morale survey target, managing leave and absenteeism, implementing and driving HR practises in line with company strategic objectives, ensure effective inter-departmental and internal communication).
To carry out routine Forklift Tyre Turvey’s at customer sites, and quote, accordingly, identifying cost   saving initiatives and investigate failures. Rectify any faults as required by the customer, ensuring tyre replacement is quoted for timeously and applicable tyre solution is recommended. Adhering to our Health and Safety Policy internally and externally / customer sites.
Technical assistance / coaching and on-the-job training to all Field Service Team members; overall responsibility to ensure quality of service (always ensure optimum response time and professional service, evaluation of tyre training needs and ensuring lack of knowledge / skills are addressed).
Sound financial management of team in line with budget and department strategic objectives (ensure all company policies and set targets are met in the following areas: work in progress, debtors, profitability of maintenance contracts, warranty claims processing, and department GP and contribution, management of overheads, managing debtors, perform service quality checks, vehicle  (ASEC)and tool inspections, etc.).
Ensure OHSACT requirements are met on own and customer premises and that all regulations are adhered to.
Drive customer service excellence (build and develop strong, loyal relationships with internal and external customers, foster and maintain dedication to service excellence in every aspect of work carried out; ensure timeous feedback / communication to customers, ensure internal and external CSI targets are met, etc.)
Ensure team contributions are focused to grow department in line with company requirements.
Overall responsibility to provide scheduled (monthly, weekly and daily) ad-hoc reports as might be requested by department manager (e.g. Kerridge-based reports from Marketing, Nominal Ledger, Point of Sale, Maintenance leasing and Management Accounts, etc.)
Ensure that the Manager is kept informed of your team activities and the
estimated time required to complete any work so that they can plan the workload
and update the customer accordingly.