Job Description
The workshop operations coordinator ensures the proper functioning, efficiency and profitability of workshop operations. He/ She also provides exceptional service to customers and maintain good relations with colleagues and other stakeholders.
Tasks :
• Handle difficult or unresolved cases and prevent their recurrence.
• Conduct thorough diagnostics to determine the causes of incidents and take the necessary corrective actions.
• Advise and supervise technicians when dealing with technical issues.
• Ensure that all work is completed within the promised timeframe, with properly detailed work orders.
• Ensure compliance with manufacturer and company warranty procedures and retain replaced parts until they are covered under warranty.
• Be attentive to customer needs, handle their requests and complaints efficiently, and conduct test drives if necessary.
• Liaise with the Spare parts department and service providers, ensuring compliance with procedures (requisitions, invoices).
• Maintain tools and equipment in good condition, recommend necessary purchases, and ensure the use of Personal Protective Equipment (PPE) for subordinates and technicians.
• Ensure the order, safety, and cleanliness of vehicles and the yard.
• Participate in training and identify training needs for technical staff.
• Perform any other related tasks requested by management.