General information
Join our CFAO MOBILITY Division!
MEETING THE MOBILITY NEEDS OF BUSINESS & INDIVIDUALS
Mobility is one of the keys to development on the Continent.
We must constantly fi nd the most efficient mobility solutions for the greatest number of people.
Wherever we operate, we need to move from selling vehicles to providing mobility solutions for everyone.
Our Offer includes the complete automotive offering , including, two-wheelers, marine engines,coaches, lorries, handling equipment, tyres and spare parts.
Our production and assembly sites in Africa are a shining example of our commitment to actively support industrialisation in the region and creating an affordable offer.
We looking for a Information Systems - IT Project Officer M/F based : Kenya
Job description:
Job Purpose
To ensure that the business systems are always available and online, optimally utilised, roles adequately assigned and assigned service desk tickets resolved while giving first line technical support.
Profil request:
Enterprise Resource Planning (ERP) Support and Service Level Agreement (SLA)
§ Provide Level 1 technical support and assistance to end-users who interact with the ERP systems (SAP, Syspro, TALO, Navision,MS Dynamics 365, Synertrade, SAGE, Fleetwave, Annata and others), addressing their questions, issues, and training needs.
§ Monitor and optimize the ERP system's performance, identifying and resolving performance bottlenecks and inefficiencies.
§ Coordinate the Super users of the various business systems across the CFAO Mobility Kenya group of companies to efficiently offer first level support to the user base. Act as the link between the super users and the consulting firms that support the business systems.
§ Maintaining SLA requirements as set by the Business
§ Carry out periodic meetings with the business users to ensure customer satisfaction.
Integration, Configuration and Customization
§ Integrate the ERP system with other applications and systems within the organization to streamline business processes and data exchange.
Security and Compliance
§ Implement and enforce security measures to safeguard ERP data and access. This includes user access controls, data encryption, and adherence to compliance standards.
§ Ensure that the ERP system complies with industry regulations, company policies, and data protection standards. Stay updated on relevant compliance requirements.
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