Service Advisor M/F

General information

Profil request:

Service Advisory:

· Apply the laid down vehicle reception procedures for receiving vehicles into the Workshop as per the standard operating procedures (SOP).

· Manage workshop appointments based on customer constraints, available appointment slots and unforeseen events to optimize workshop workload.

· Generate and follow-up on estimates’ approval. 

· Develop sale of spare parts and labor.

· Manage workshop bookings based on available hours’ data provided by the Service Supervisor

· Open job cards and ensure invoices are correct as per the jobs performed.

· Make sure cash and credit customer procedures are adhered to.

· Create an atmosphere of trust by providing a personal service. 

· Evaluate customer needs by asking the appropriate questions exhibiting the required professionalism.  Determine in consultation with the Service Supervisor if the work to be done is covered by warranty or a manufacturer recall campaign.

· Remain in contact with the Technician, Supervisor for real-time progress reports.  In case of additional (unforeseen) jobs contact customers by telephone to inform them of a change in delivery deadlines and cost.  Inform customers of this procedure during vehicle reception.

· Reformulate customer requests and draw up a work order.  Explain the nature of work and check to be done and give estimated price and lead-time commitments.

· Sign the work orders and have the customer sign them.  Provide customers’ with a copy.

· Ensure that work requested has been carried out, explains the bill to the customer and ensure that the bills are paid for before the vehicle is released.

· Ensure that completed vehicles are released quickly to clients by sending them text messages, emails, calls etc.

· Accompany customers to their vehicles and remove protective covers.

· Ensure that a safe working environment is maintained in accordance with the Company’s Workshop Health & Safety policy and the workplace always kept clean and tidy.

· Fulfill the duties assigned with strict adherence to the company’s compliance rules.